Connect Intercom and Linear to power AI-driven automation

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Start with a template that brings Intercom and Linear together. Build enterprise-grade automation in minutes.

Our most popular template

Add tags to Intercom conversations and generate comments in Linear
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Intercom + Linear
Create new Linear issues from new Intercom tickets
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Intercom + Linear
Create new Linear issues from updated tagged Intercom conversations
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Intercom + Linear
Create issues in Linear for new Intercom conversations
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Intercom + Linear
Create new Linear projects for every new conversation in Intercom
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Intercom + Linear
Create tickets in Intercom when issues are updated in Linear
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Linear + Intercom

Add tags to Intercom conversations and generate comments in Linear

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Intercom + Linear

Create new Linear issues from new Intercom tickets

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Intercom + Linear

Create new Linear issues from updated tagged Intercom conversations

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Intercom + Linear

Create issues in Linear for new Intercom conversations

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Intercom + Linear

Create new Linear projects for every new conversation in Intercom

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Intercom + Linear

Create tickets in Intercom when issues are updated in Linear

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Linear + Intercom

Create customers in Linear when new companies are added in Intercom
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Intercom + Linear

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Intercom with Linear - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Add Label to Issue" in Linear.

You’re connected!

Zapier seamlessly connects Intercom and Linear, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
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Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Customer Need
Triggers when a new customer request is created.
Trigger
Instant
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- Creator
- Initiative
Trigger
Instant
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- Team
  Required
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
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- Creator
- Project
Trigger
Instant
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Updated Customer
Triggers when a customer is updated.
Trigger
Instant
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- Creator
- Initiative
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Issue
  Required
- Label
  Required
Action
Write
- Customer ID
- External Customer ID
- Issue ID
- Attachment ID
- Attachment URL
- Body
- Priority
Action
Write
- Name
  Required
- Summary
- Content
- Status
- Teams
  Required
- Members
- Lead
- Priority
Action
Write
- Template
- Team
  Required
- Description
- Parent Issue
- Status
- Assignee
- Subscriber emails
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Issue ID
  Required
- Team
- Title
- Description
- Parent Issue
- Status
- Assignee
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- ClearFieldHelpText
- Due Date
Action
Write
- Issue ID or identifier
  Required
Action
Search
- Issue ID or identifier
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Customer
Triggers when a new customer is created.
Trigger
Instant
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- Creator
- Project
- Document ID
Trigger
Instant
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- Creator
- Team
- Issue ID
Trigger
Instant
Try It
- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Creator
- Project
- Team
Trigger
Instant
Try It
Updated Customer Need
Triggers when a customer request is updated.
Trigger
Instant
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- Team
  Required
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
Try It
- Creator
- Project
- Team
Trigger
Instant
Try It
- Name
  Required
- Domains
- External IDs
- Revenue
- Size
- Tier ID
Action
Write
- Issue
  Required
- URL
  Required
- Title
Action
Write
- Issue
  Required
- Comment Body
  Required
Action
Write
- Issue
  Required
- Label
  Required
Action
Write
- Customer ID
  Required
Action
Search
- Issue Name
  Required
- Team
Action
Search
- Project ID or project slug ID
  Required
Action
Search

For AI agents & developers

Use Intercom and Linear with AI agents and code

Beyond Zap workflows. Call Intercom and Linear actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Intercom and Linear actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Note
Add Label to Issue

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Intercom and Linear actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* intercom / linear action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Intercom and Linear

Log new Intercom conversations in Linear

Streamline tracking by logging new Intercom conversations as Linear issues. When a new conversation is started in Intercom, Zapier creates a corresponding issue in Linear, ensuring customer issues are addressed promptly and efficiently. This automation enhances organization and accountability for your support team.

Customer Support Ops

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Sync bug reports from Intercom to Linear

Ensure no bug report slips through the cracks. When users report a bug via Intercom, Zapier automatically creates a corresponding issue in Linear for your engineering team to prioritize and resolve. This flow ensures quick bug tracking and enhances team productivity.

Engineering

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Track user complaints from Intercom in Linear

Stay on top of technical complaints by automating the capture of user issues. When a conversation in Intercom is tagged as a technical issue, Zapier logs the complaint in Linear as a new issue. This boosts system monitoring and provides data for improving technical support.

Try it

Learn how to automate Intercom on the Zapier blog

Learn how to automate Linear on the Zapier blog

Make work flow with AI

Level up your Intercom to Linear integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Intercom + Linear integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Linear

How do I integrate Intercom with Linear?

To integrate Intercom with Linear, you need to use a third-party service like Zapier. Our platform allows you to connect these two apps and automate tasks, such as creating new issues in Linear when specific tags are added to a conversation in Intercom.

What triggers can be set up in the Intercom-Linear integration?

When integrating Intercom and Linear, triggers can include actions like 'New Conversation', 'Tag Added to Conversation' or 'User Replied'. These triggers can initiate corresponding actions in Linear like creating a new issue or updating an existing one.

Can I create new issues in Linear from Intercom conversations?

Yes, you can set up your integration so that every time a specific tag is added to an Intercom conversation, a new issue is automatically created in Linear. This helps streamline communication between your customer support and development teams.

Are there any actions specific to updating data between Intercom and Linear?

You can automate actions such as updating an existing issue in Linear whenever conversation details change in Intercom. This ensures that all information remains consistent across platforms.

Is it possible to synchronize user data between these two apps?

Currently, direct synchronization of user data between Intercom and Linear isn't supported through the integration. However, you can use API or third-party tools for more advanced setups.

What are some common use cases for this integration?

Common use cases include creating tasks in Linear for unresolved customer queries tagged as 'bug' or 'feature request' and updating task status based on conversations resolved within Intercom.

How do we handle errors during the integration process?

Our system provides error notifications via email or through your dashboard. These messages will guide you on how to troubleshoot common issues during the setup of your integrations.

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Linear

Linear helps you manage software development processes.

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Team Collaboration

Connect Intercom and Linear to power AI-driven automation

Launch your first automated workflow

Add tags to Intercom conversations and generate comments in Linear

Create new Linear issues from new Intercom tickets

Create new Linear issues from updated tagged Intercom conversations

Create issues in Linear for new Intercom conversations

Create new Linear projects for every new conversation in Intercom

Create tickets in Intercom when issues are updated in Linear

Add tags to Intercom conversations and generate comments in Linear

Create new Linear issues from new Intercom tickets

Create new Linear issues from updated tagged Intercom conversations

Create issues in Linear for new Intercom conversations

Create new Linear projects for every new conversation in Intercom

Create tickets in Intercom when issues are updated in Linear

Create customers in Linear when new companies are added in Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Intercom and Linear with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Intercom and Linear

Log new Intercom conversations in Linear

Sync bug reports from Intercom to Linear

Track user complaints from Intercom in Linear

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Linear on the Zapier blog

5 ways to automate Linear with Zapier

Make work flow with AI

Frequently Asked Questions about Intercom + Linear integrations

Connect Intercom to Linear on the world's largest no-code automation platform