Connect HubSpot and Zendesk to power AI-driven automation

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Start with a template that brings HubSpot and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create Zendesk tickets from new HubSpot form submissions
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HubSpot + Zendesk
Update HubSpot contacts when new Zendesk tickets are created
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Zendesk + HubSpot
Create tickets in Zendesk for every new form submission in HubSpot
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HubSpot + Zendesk
Update HubSpot contacts from new Zendesk tickets
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Zendesk + HubSpot
Update Zendesk tickets when HubSpot properties change
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HubSpot + Zendesk
Add contacts to HubSpot workflows from Zendesk tickets
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Zendesk + HubSpot

Create Zendesk tickets from new HubSpot form submissions

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HubSpot + Zendesk

Update HubSpot contacts when new Zendesk tickets are created

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Zendesk + HubSpot

Create tickets in Zendesk for every new form submission in HubSpot

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HubSpot + Zendesk

Update HubSpot contacts from new Zendesk tickets

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Zendesk + HubSpot

Update Zendesk tickets when HubSpot properties change

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HubSpot + Zendesk

Add contacts to HubSpot workflows from Zendesk tickets

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Zendesk + HubSpot

Add contacts to HubSpot from new users in Zendesk
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Zendesk + HubSpot
Add new Zendesk users as contacts in HubSpot
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Zendesk + HubSpot

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Company" from HubSpot.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects HubSpot and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Note
- Additional properties to retrieve
Trigger
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- Object Type
  Required
- Properties to Retrieve
Trigger
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- Note
- Additional properties to retrieve
Trigger
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- Note
- Additional properties to retrieve
Trigger
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- Event Type
Trigger
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- Type
Trigger
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- Note
- Additional properties to retrieve
Trigger
Polling
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- Blog Url
  Required
- Article State
  Required
Trigger
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New Deal
Triggers when a new Deal is created.
Trigger
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- Property Name
  Required
- Properties to retrieve
  Required
Trigger
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- Note
- Additional properties to retrieve
Trigger
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- Object Type
  Required
- Property Name
  Required
- Additional Properties to Retrieve
Trigger
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- Property Name
  Required
- Note
- Additional properties to retrieve
Trigger
Instant
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- Note
- Note
- Additional properties to retrieve
Trigger
Polling
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- Note
- List Name
  Required
- Contact
  Required
- Halt my task if contact is already a member of the list
Action
Write
Create Company
Creates a Company in HubSpot.
Action
Write
Create Associations
Creates associations between objects.
Action
Write
- Note
- Halt task if any associations error occurred
- Engagement Type
  Required
- Assigned To
Action
Write
- Note
- Social Media Channel
  Required
- Message Content
  Required
- When
- Save as draft
Action
Write
- Note
- Note
- Name
  Required
- Company
- Contact
Action
Write
Delete CRM Object
Deletes a CRM object from HubSpot
Action
Write
- Company ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Type of Custom Object
  Required
Action
Write
- Note
Action
Write
- Product ID
  Required
- Note
- Additional properties to retrieve
Action
Write
Create Line_item
Creates a Line_item in HubSpot.
Action
Write
- Note
- Contact Email Address
  Required
- Event ID
  Required
- Contact Value
Action
Write
Get CRM Object
Gets a CRM object from HubSpot by ID
Action
Write
- Note
- List Name
  Required
- Contact
  Required
- Halt my task if contact wasn't a member of the list
  Required
Action
Write
Create Ticket
Creates a Ticket in HubSpot.
Action
Write
Update Contact
Update a Contact in HubSpot.
Action
Write
Update Line_item
Update a Line_item in HubSpot.
Action
Write
Update Product
Update a Product in HubSpot.
Action
Write
- Type of Custom Object
  Required
Action
Write
- Folder
  Required
- Filename
  Required
- Access level
  Required
- File
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Note
- Name
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Name
  Required
Action
Search
Find Associations
Find associations between objects.
Action
Search
- Object Type
  Required
- Pipeline Id
  Required
- Stage Id
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Additional properties to retrieve
Action
Search or write
- Type of Custom Object
  Required
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
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New User
Triggers when a new user is created.
Trigger
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Note
- Additional properties to retrieve
Trigger
Polling
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- Note
- Additional properties to retrieve
Trigger
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- Note
- Additional properties to retrieve
Trigger
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- Property Name
  Required
Trigger
Instant
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Email Subscriptions Timeline
Triggers when new email timeline subscription added for the portal.
Trigger
Polling
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- Form
  Required
Trigger
Instant
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- Contact List
  Required
- Note
- Additional properties to retrieve
Trigger
Instant
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- Type of Custom Object
  Required
Trigger
Instant
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- Channel
  Required
- Status
Trigger
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- Note
- Additional properties to retrieve
Trigger
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- Object Type
  Required
- Properties to Retrieve
Trigger
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- Property Name
  Required
Trigger
Polling
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- Type of Custom Object
  Required
Trigger
Instant
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- Note
- Contact Email
  Required
- Subscription Types
  Required
- Legal Basis Explanation
Action
Write
- Note
- Name
  Required
Action
Write
Create Contact
Creates a Contact in HubSpot.
Action
Write
Create CRM Object
Creates a CRM object in HubSpot
Action
Write
- Note
- List Name
  Required
- Object Type
  Required
- Processing Type
  Required
- Folder ID
Action
Write
- Type of Custom Object
  Required
Action
Write
Create Deal
Creates a Deal in HubSpot.
Action
Write
- Note
- Workflow Name
  Required
- Contact's Email
  Required
Action
Write
- Contact ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Deal ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Line_item ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Ticket ID
  Required
- Note
- Additional properties to retrieve
Action
Write
- Note
- Blog URL
  Required
- Blog Author
  Required
- Publish This Post?
  Required
- Blog Post URL
  Required
- Blog Post Title
  Required
- Blog Post Content
  Required
- Meta Description
  Required
- Featured image URL
Action
Write
Create Product
Creates a Product in HubSpot.
Action
Write
Remove Associations
Removes associations between objects.
Action
Write
- Note
- Form
  Required
- Note
- HubSpot usertoken
- IP address
- Page name
- Page URI
- Page ID
- SFDC campaign ID
- GoToWebinar key/ID
- Submission timestamp
- Skip validation
Action
Write
Update Company
Update a Company in HubSpot.
Action
Write
Update Deal
Update a Deal in HubSpot.
Action
Write
Update CRM Object
Updates a CRM object in HubSpot
Action
Write
Update Ticket
Update a Ticket in HubSpot.
Action
Write
- Note
- Email
  Required
Action
Write
- Note
- Note
- Contact Email
  Required
Action
Write
Find CRM Object
Finds CRM objects by searching with filters
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Type of Custom Object
  Required
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Owner email
  Required
- Search among deactivated owners
Action
Search
- Owner Id
  Required
- Search among deactivated owners
Action
Search
- Note
- Additional properties to retrieve
Action
Search
- Note
- Name
  Required
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Name
  Required
- Note
- Company
- Contact
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Note
- Additional properties to retrieve
Action
Search or write
- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

For AI agents & developers

Use HubSpot and Zendesk with AI agents and code

Beyond Zap workflows. Call HubSpot and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose HubSpot and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Update Contact Subscription Preferences
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger HubSpot and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* hubspot / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use HubSpot and Zendesk

Turn new Zendesk tickets into HubSpot contacts.

When a new ticket is created in Zendesk, Zapier adds the requester's details as a contact in HubSpot. This helps a business owner maintain a centralized record for follow-ups and customer engagement, saving time while improving lead tracking.

Business Owner

Try it

Log new Zendesk tickets as deals in HubSpot.

When a customer creates a ticket in Zendesk, Zapier records it as a deal in HubSpot. This helps customer support teams align tickets with sales opportunities, boosting collaboration between support and sales teams.

Customer Support Ops

Try it

Send new HubSpot form submissions to Zendesk as tickets.

When a new form is submitted in HubSpot, Zapier creates a ticket in Zendesk. This ensures marketing or support teams can track and respond swiftly to inquiries, improving response time and customer satisfaction.

Marketing & Marketing Ops

Try it

Learn how to automate HubSpot on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your HubSpot to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about HubSpot + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with HubSpot and Zendesk

How can I integrate HubSpot with Zendesk?

You can integrate HubSpot with Zendesk by using triggers and actions within our platform. This allows data to be automatically transferred between the two applications based on specific events such as a new ticket creation or a deal status update.

What types of triggers are available when integrating HubSpot with Zendesk?

Our integration supports various triggers like new contact creation in HubSpot, ticket status changes in Zendesk, and form submissions. These triggers help automate workflows between the two platforms.

Can I create new contacts in HubSpot from Zendesk tickets?

Yes, you can set up a workflow that automatically creates a new contact in HubSpot each time a ticket is created in Zendesk. This process involves setting up specific triggers and actions for seamless data synchronization.

Is it possible to update Zendesk tickets based on HubSpot CRM activities?

Certainly! You can configure actions so that when specific activities happen in your HubSpot CRM—such as deal closures or note additions—your corresponding Zendesk tickets get updated accordingly.

Do I need any coding skills to set up the integration?

No coding skills are required. Our intuitive interface allows you to connect and configure the integration through simple drag-and-drop functionalities involving triggers and actions.

How do I handle duplicate data when integrating these platforms?

Our system includes options to filter out duplicates by setting conditions and rules within your trigger-action setup, ensuring that only unique and relevant data is synced.

Can automated follow-up tasks be created in HubSpot from resolved Zendesk tickets?

Yes, by configuring an action for resolved tickets, you can automatically create follow-up tasks or reminders within HubSpot, helping streamline your post-resolution customer engagement process.

About HubSpot

HubSpot is your all-in-one stop for all of your marketing software needs.

Learn moreLearn moreHelpHelp

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Connect HubSpot and Zendesk to power AI-driven automation

Launch your first automated workflow

Create Zendesk tickets from new HubSpot form submissions

Update HubSpot contacts when new Zendesk tickets are created

Create tickets in Zendesk for every new form submission in HubSpot

Update HubSpot contacts from new Zendesk tickets

Update Zendesk tickets when HubSpot properties change

Add contacts to HubSpot workflows from Zendesk tickets

Create Zendesk tickets from new HubSpot form submissions

Update HubSpot contacts when new Zendesk tickets are created

Create tickets in Zendesk for every new form submission in HubSpot

Update HubSpot contacts from new Zendesk tickets

Update Zendesk tickets when HubSpot properties change

Add contacts to HubSpot workflows from Zendesk tickets

Add contacts to HubSpot from new users in Zendesk

Add new Zendesk users as contacts in HubSpot

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use HubSpot and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use HubSpot and Zendesk

Turn new Zendesk tickets into HubSpot contacts.

Log new Zendesk tickets as deals in HubSpot.

Send new HubSpot form submissions to Zendesk as tickets.

Learn how to automate HubSpot on the Zapier blog

How to integrate ChatGPT with HubSpot

How to use Zapier's HubSpot Salesforce integration

How to integrate Hubspot with Gmail

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about HubSpot + Zendesk integrations

Connect HubSpot to Zendesk on the world's largest no-code automation platform