HelpSpot + Microsoft Teams
Create HelpSpot requests from new chat messages in Microsoft Teams
This template lets organizations who use Teams (and have already told their internal customers to use chat messages to ask for help) seamlessly turn new chat messages into requests in HelpSpot. This means that customers don't have to send an email or go to the support portal to submit new requests.
This template lets organizations who use Teams (and have already told their internal customers to use chat messages to ask for help) seamlessly turn new chat messages into requests in HelpSpot. This means that customers don't have to send an email or go to the support portal to submit new requests.
- When this happens...New Chat Message
Triggers when a new message is received in a chat.
- automatically do this!Create a New Request
Creates a new request. Please note that one of the following is required; first name, last name, user id, email, or phone.
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