HelpDesk + WhatsApp Notifications
Send messages in WhatsApp Notifications when new tickets arrive in HelpDesk
Enhance your customer service responsiveness with this workflow, connecting your HelpDesk and WhatsApp Notifications apps. Whenever a new ticket pops up in HelpDesk, a prompt message is sent through WhatsApp Notifications. This seamless link not only helps in addressing queries on time but also makes your customer service communication faster and more efficient. It’s a perfect tool in ensuring no customer concerns are left unattended.
Enhance your customer service responsiveness with this workflow, connecting your HelpDesk and WhatsApp Notifications apps. Whenever a new ticket pops up in HelpDesk, a prompt message is sent through WhatsApp Notifications. This seamless link not only helps in addressing queries on time but also makes your customer service communication faster and more efficient. It’s a perfect tool in ensuring no customer concerns are left unattended.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Send Message
Sends a message to a WhatsApp user.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID