HelpDesk + Simplesat

HelpDesk + Simplesat integrations

Tag Helpdesk tickets when new Simplesat feedback is received

This Zap triggers when new feedback is received by Simplesat, automatically adding tags to the Helpdesk.com ticket. This enables effortlessly tracking of feedback left on tickets without the need to log in to your Simplesat dashboard.

When this happens...
New FeedbackTriggers when new feedback is received.
TriggerInstant
automatically do this!
Add Tags to TicketAdd tags to an existing ticket.
ActionWrite

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More things you can do with Simplesat and HelpDesk

Discover other triggers and actions you can use with Simplesat and HelpDesk

New Feedback
Triggers when new feedback is received.
Trigger
Instant
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- Survey API endpoint
  Required
- Customer name
- Customer email
  Required
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

- external_id
- Name
- Email
  Required
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- Email
  Required
- Custom attributes
Action
Write
- Id
  Required
Action
Search
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write
- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

Similar apps

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Related Zap Templates

Update HelpDesk tickets from new Simplesat feedback

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