Freshservice + PagerDuty

Freshservice + PagerDuty integrations

Trigger incidents on PagerDuty for new Freshservice tickets

Thinking of ways to ensure your Freshservice tickets always get the attention they deserve? Put this Freshservice PagerDuty integration to work and we'll make sure they're reported on PagerDuty every time. Once active, it will trigger with each new ticket on Freshservice, creating new incidents on PagerDuty for every one so that you can be sure nothing critical will ever escape your attention again.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Add Trigger EventTrigger an incident in PagerDuty with this Incident Key.
ActionWrite

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More things you can do with Freshservice and PagerDuty

Discover other triggers and actions you can use with Freshservice and PagerDuty

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Integration Key
  Required
- Description
  Required
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write

- Schedule
  Required
- Start Time
  Required
- End Time
  Required
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
- Event Type
- Assigned To
- Service ID
  Required
Trigger
Instant
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- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

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Related categories

Server Monitoring

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