Freshdesk + Range

Freshdesk + Range integrations

Record Range interactions from new ticket notes in Freshdesk

Use this automation to record new ticket notes in Freshdesk as Range interactions. This makes it seamless to share the information in your daily check-ins.

When this happens...
New Ticket NoteTriggers when a Note is added to a Ticket.
TriggerInstant
automatically do this!
Record InteractionAdds an interaction with another system of record to a user's activity feed.
ActionWrite

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More things you can do with Freshdesk and Range

Discover other triggers and actions you can use with Freshdesk and Range

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Team
Trigger
Polling
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- User ID
  Required
Trigger
Polling
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- User ID
Trigger
Polling
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User Info
Requests information about the owner of the API key.
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Target Identifer
Trigger
Polling
Try It
- Team
- Meeting
- Include actions from private topics?
Trigger
Polling
Try It
- User ID
- Interaction Type
- Attachment Source ID
  Required
- Provider
  Required
- Provider Name
  Required
- Type
- Subtype
- Attachment Name
  Required
- Attachment description
- Attachment URL
  Required
- Parent Name
- Parent URL
Action
Write
- Email Address
- Integration Provider
- Linked User ID
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Range

Range is an app that takes the work out of daily team check-ins by running virtual stand-ups and connecting all your tools so you can stay in sync, and feel more like a team.

HelpHelp

Related categories

Team Collaboration

Related Zap Templates

Record Range interactions for newly-created tickets in Freshdesk

Record Range interactions from updated Freshdesk tickets