Freshdesk + Mailjet

Freshdesk + Mailjet integrations

Send Mailjet emails for new Freshdesk tickets

Quick communication between teams is essential for a successful business. This handy automation allows you to send an email via Mailjet to a selected contact list, whenever a new ticket is created in Freshdesk. With it you can send automatic notifications to the responsible parties and ensure that the ticket is addressed quickly.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send HTML EmailSend an email through your Mailjet account with HTML content.
ActionWrite

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More things you can do with Freshdesk and Mailjet

Discover other triggers and actions you can use with Freshdesk and Mailjet

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Contacts List
Trigger
Instant
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- Contacts List
  Required
Trigger
Polling
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- From Address
  Required
- From Name
- Reply To
- To:
  Required
- Cc:
- Bcc:
- Subject
  Required
- Email HTML Body
Action
Write
- From Address
  Required
- From Name
  Required
- Reply To
- Contact List
  Required
- Campaign Title
  Required
- Subject
  Required
- Email Body
  Required
Action
Write
- From
  Required
- To
  Required
- Text
  Required
Action
Write
- Contact List
  Required
- Email
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Parse API Inbound Email
Triggers when a new email is sent to your
Trigger
Instant
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- Contacts List
Trigger
Instant
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- From Address
  Required
- From Name
- Reply To
- To:
  Required
- Cc:
- Bcc:
- Subject
  Required
- Email TEXT Body
Action
Write
- From Address
  Required
- From Name
- Reply To
- To
  Required
- Cc
- Bcc
- Subject
- Template
  Required
- Templating Language
- Template Variables
- Error Reporting Email
- Campaign
Action
Write
- Contact List
  Required
- Email
  Required
Action
Write
- Email Address
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Mailjet

Mailjet is an all-in-one solution to send, track and deliver transactional, notification and marketing emails. Engage, analyze and react with your client base through email. Get started by using the Mailjet zap to synchronise contacts from your favorite eCommerce, CRM or other SaaS tools to your Mailjet contact lists. For users on API version 3 or higher.

Learn moreLearn moreHelpHelp

Related categories

Email Newsletters

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Related Zap Templates

Add new Freshdesk contacts to a Mailjet contact list

Update Mailjet contacts when Freshdesk contacts are updated