Freshcaller + Freshdesk

Freshcaller + Freshdesk integrations

Create Freshdesk tickets from new Freshcaller voicemails for organized customer support

Effortlessly manage your customer support tickets with this Freshcaller-Freshdesk integration. When a voicemail is left in Freshcaller, this workflow will create a new ticket in Freshdesk to ensure quick and efficient follow-up with your customers. Keep track of all customer issues and deliver timely support with this seamless connection between your call center and helpdesk platforms.

When this happens...
VoicemailTriggers when a call reaches voicemail.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Freshcaller and Freshdesk

Discover other triggers and actions you can use with Freshcaller and Freshdesk

Missed Call
Triggers when there is a missed or an abandoned call (inbound/outbound).
Trigger
Instant
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Voicemail
Triggers when a call reaches voicemail.
Trigger
Instant
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- Name
  Required
- Email
- Company Name
- Contact Numbers
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write

- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

Call Completed
Triggers when a call is completed (inbound/outbound).
Trigger
Instant
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Notes Available
Triggers when a user takes call notes for any call (inbound/outbound).
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshcaller

Freshcaller is a cloud-based phone system for businesses of all sizes.

HelpHelp

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

Related Zap Templates

Add new Freshdesk contacts to Freshcaller

Related Zap Templates

Add new Freshdesk contacts to Freshcaller