EmailOctopus + Freshdesk

EmailOctopus + Freshdesk integrations

Add notes to Freshdesk tickets when contacts unsubscribe in EmailOctopus

Manage your customer relations more effectively with this streamlined workflow. When a contact opts out of your mailing list in EmailOctopus, it instantly adds a note to the respective ticket in Freshdesk. This seamless integration ensures you are always updated on your customer's preferences, improving the efficiency of your communications while minimizing manual tasks.

When this happens...
Contact UnsubscribesTriggers when a contact unsubscribes.
TriggerInstant
automatically do this!
Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with EmailOctopus and Freshdesk

Discover other triggers and actions you can use with EmailOctopus and Freshdesk

- Campaign
  Required
Trigger
Instant
Try It
- Campaign
  Required
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- List
  Required
- Email Address
  Required
- Tags
  Required
Action
Write
- List
  Required
- Email Address
  Required
Action
Write

- List
  Required
- Email Address
  Required
- Resubscribe
- Tags
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It

New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Campaign
  Required
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- List
  Required
- Email Address
  Required
- Tags
  Required
Action
Write
- List
  Required
- Current Email Address
  Required
- New Email Address
  Required
Action
Write
- List
  Required
- Email Address
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About EmailOctopus

EmailOctopus is a simple to use email marketing platform that helps you grow your audience, send beautiful emails and automate messages effortlessly.

Learn moreLearn moreHelpHelp

Related categories

Email Newsletters

Similar apps

SendGrid

Transactional Email

Amazon SES

Amazon, Transactional Email

Mailjet

Email Newsletters

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support