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Discord + Freshdesk

Send channel messages in Discord for new tickets in Freshdesk

Stay up-to-date with your customer service workflow in real-time using this handy integration. When a new ticket is opened in Freshdesk, a channel message in Discord is automatically delivered. Keeping you and your team instantly informed and ready to provide a rapid response, enhancing customer satisfaction. No manual tracking required, let this automation streamline your communications and support process.

Stay up-to-date with your customer service workflow in real-time using this handy integration. When a new ticket is opened in Freshdesk, a channel message in Discord is automatically delivered. Keeping you and your team instantly informed and ready to provide a rapid response, enhancing customer satisfaction. No manual tracking required, let this automation streamline your communications and support process.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn moreHelp

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  • Team Chat

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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