Update Freshdesk tickets and send channel messages in Discord
Ensure seamless communication between your customer support and team chat with this workflow. When a ticket update occurs in Freshdesk, a corresponding message is promptly sent in your Discord channel. This easy automation enhances team awareness and prompt response times, keeping everyone on the same page about customer service issues.
Ensure seamless communication between your customer support and team chat with this workflow. When a ticket update occurs in Freshdesk, a corresponding message is promptly sent in your Discord channel. This easy automation enhances team awareness and prompt response times, keeping everyone on the same page about customer service issues.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this!Send Channel Message
Post a new message to a specific #channel you choose.
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