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Databox + Freshdesk

Increase Databox counters for new ticket notes in Freshdesk

Sometimes, multiple support representatives collaborate on tickets; the notes are indispensable. This automation will track the number of ticket notes in Freshdesk by increasing a counter in Databox. You'll be able to easily monitor ticket notes going forward.

Sometimes, multiple support representatives collaborate on tickets; the notes are indispensable. This automation will track the number of ticket notes in Freshdesk by increasing a counter in Databox. You'll be able to easily monitor ticket notes going forward.

  1. short arrow
    long arrow
    When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
  2. automatically do this!
    DataboxDatabox
    Increase Counter

    Increment a specified metric by 1 every time this action happens.

    ActionWrite

Supported triggers and actions

What does this mean?
databox logo
databox logo
databox logo

About Databox

Databox is a business analytics platform built to help you understand what's going on with your business and keep KPIs from cloud services, spreadsheets, databases in one place.
Learn More

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  • Dashboards

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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