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Channels + HelpDesk

Create HelpDesk tickets from new missed incoming calls in Channels

Sometimes you may miss a call. Don't worry because with this integration every missed call in Channels will show up as a ticket in HelpDesk. Thanks to that you'll be able to callback quickly and surprise your customers!

Sometimes you may miss a call. Don't worry because with this integration every missed call in Channels will show up as a ticket in HelpDesk. Thanks to that you'll be able to callback quickly and surprise your customers!

  1. When this happens...
    ChannelsChannels
    New Missed Incoming Call

    Triggers when an incoming call has been missed.

    TriggerInstant
  2. automatically do this!
    HelpDeskHelpDesk
    Create Ticket

    Creates a new ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Channels account name:Required

    Trigger
    Instant
    Try It
    • Channels account name:Required

    • Phone numbers:Required

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search

    New Ticket

    Triggers when a new support ticket is created.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search

    Ticket Followers Changed

    Triggers when followers change in a ticket.

    Trigger
    Instant
    Try It
    • Channels account name:Required

    Trigger
    Instant
    Try It
    • Channels Name Account:Required

    • Phone numberRequired

    • First name

    • Last name

    • Company Name

    • Email

    • External link

    Action
    Write
  • HelpDesk triggers, actions, and search

    Ticket Assignment Changed

    Triggers when ticket changes assignment.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search

    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    Trigger
    Instant
    Try It
channels logo
channels logo

About Channels

Channels is a data-driven phone system that lets you make and take calls directly in the browser.

Related categories

  • Phone & SMS
helpdesk logo
helpdesk logo

About HelpDesk

HelpDesk is a ticketing software for effortless customer support
Learn more

Related categories