Connect Autotask and PagerDuty to unlock the power of automation

Our integration between Autotask and PagerDuty allows users to create automated workflows where incidents created in PagerDuty can trigger actions in Autotask, such as creating a new ticket or updating an existing one. We utilize triggers and actions within these tools to facilitate seamless communication between them.

When integrating with PagerDuty, you can use triggers such as 'new incident created', 'incident acknowledged', or 'incident resolved'. These triggers will initiate corresponding actions in Autotask like generating a ticket or updating incident status.

Yes, by setting up the appropriate workflows, you can use incidents from PagerDuty to trigger updates to existing tickets within Autotask. For example, when an incident is acknowledged or resolved in PagerDuty, it can automatically update the related ticket in Autotask with status changes or notes.

The integration focuses primarily on incident management data. While most information related to incidents and tickets can be transferred, there might be limitations on custom fields depending on how your systems are configured.

Currently, our integration supports triggering actions primarily from events in PagerDuty that affect records in Autotask. However, creating a reciprocal action where closing a ticket in Autotask closes a corresponding PagerDuty incident may require additional configuration through other middleware or APIs.

Yes, administrative privileges are generally required for setting up integrations because access is needed for creating APIs keys and configuring workflow rules both within Autotask and PagerDuty.

Updates are typically processed in near real-time as they rely on event-driven triggers. When an event occurs (like an incident being created), it quickly initiates the defined action within the other application. However, there could be brief delays depending on network speed and system load.