Atera + Slack
Send channel messages in Slack when ticket assignments change in Atera
Stay updated with your Atera tasks effortlessly. With this workflow, whenever a ticket assignment changes in Atera, a Slack channel message is sent out instantly. This communication ensures you're always in the loop about task reassignments, improving your team's efficiency and coordination.
Stay updated with your Atera tasks effortlessly. With this workflow, whenever a ticket assignment changes in Atera, a Slack channel message is sent out instantly. This communication ensures you're always in the loop about task reassignments, improving your team's efficiency and coordination.
- When this happens...
Ticket Assignment ChangedTriggers when a ticket assigned to a technician.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWriteCreate a new record or update an existing record in your app.
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AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Alert Resolved
Triggers when alert resolved in Atera.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Customer Created
Triggers when a new customer is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket Created
Triggers when a new ticket is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer/Site NameRequired
Created On
Business Number
Domain
Address
City
State
Country
Phone
Fax
Notes
Links
Longitude
Latitude
Zip Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Technician IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Customer ID
Customer Name
First Name
Last Name
Job Title
Phone
Mobile Phone
Is Contact Person
In Ignore Mode
Department ID
Created On
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Ticket IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Technician IDRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket TitleRequired
Ticket DescriptionRequired
Ticket Priority
Ticket Impact
Ticket Status
Ticket Type
EndUser ID
EndUser First Name
EndUser Last Name
EndUser Email
Technician ContactID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ContactIDRequired
First Name
Last Name
Job Title
Phone
Mobile Phone
Is Contact Person
In Ignore Mode
Archived
Customer ID
Customer Name
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Alert IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTrigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Search QueryRequired
Optimized data
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planConversation ID
Reaction
Member ID
Message Author ID
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Zap Identifier
Access type
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Scheduled AsRequired
Scheduled Message IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
File
Thread
Send Channel Message?
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Allowed Delete Copy
Conversation IDRequired
Message TS (ID)Required
Posted By
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Canvas IDRequired
OperationRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Copy
Approval request messageRequired
Send message asRequired
Approval typeRequired
Zap Id
Include a link to this Zap?
Approve button URL
Approve button label
Add decline button
Add details button
Require confirmation
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
Display Name
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message ID (ts)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message TS (ID)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Alert Created
Triggers when a new alert is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Site Created
Triggers when a new site is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Status Changed
Triggers when ticket status changed in Atera.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation IDRequired
Conversation StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Device GUIDRequired
Customer IDRequired
Code
Severity
Threshold Value 1
Snoozed End Date
Additional Information
Alert Category
Ticket ID
Message Template
Folder ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation ID
Contact IDRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Alert IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
Ticket Title
Ticket Description
Ticket Priority
Ticket Impact
Ticket Status
Ticket Type
Technician ContactID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch textRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appNew Channel
Triggers when a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Username
Highlight Word
Trigger for Bot Messages?
Only Public Channels?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
MessageRequired
ReactionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Title
Content
Channel ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Allowed Edit Copy
Conversation IDRequired
Message TS (ID)Required
Posted By
Content Type
Reply Broadcast
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
Topic set by
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Remove User from Channel
This action removes a specified user from a specified channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
Message ID (ts)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
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