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How Zapier works

Zapier makes it easy to integrate ActiveCampaign with Salesforce - no code necessary. See how you can get setup in minutes.

Select a trigger from ActiveCampaign

A trigger is an event that starts your Zap and runs the workflow. For example, with ActiveCampaign, a trigger could be "New or Updated Custom Object Record."
A trigger is the event that kicks off your automated workflow.

Setup an action from Salesforce

An action is what takes place after the automation is triggered. For example, with Salesforce, the action could be "Add Contact to Campaign."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ActiveCampaign to Salesforce

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Triggers and actions are the main components of every automated workflow.

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Frequently Asked Questions about ActiveCampaign + Salesforce integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ActiveCampaign and Salesforce

How do I set up the integration between ActiveCampaign and Salesforce?

To set up the integration, you need to create a Zap, select Salesforce as your trigger app with an event such as 'New Lead', and then choose ActiveCampaign as your action app with an event like 'Create/Update Contact'. Follow the guided instructions to authenticate both accounts and map fields appropriately.

What triggers are available for the ActiveCampaign and Salesforce integration?

For Salesforce, common triggers include 'New Lead', 'Updated Opportunity', and 'New Custom Object'. On ActiveCampaign's side, you can use actions like 'Create/Update Contact' or 'Add Note to Deal' that respond to these triggers.

Can I update a contact in ActiveCampaign when a lead is updated in Salesforce?

Yes, you can set Salesforce as the trigger with an event 'Updated Lead'. This will permit our integration to carry out an action in ActiveCampaign such as 'Create/Update Contact', ensuring that your contact details are synchronized across platforms.

Is it possible to create a follow-up task in Salesforce from an email opened in ActiveCampaign?

Absolutely. By using the trigger 'Email Opened' in ActiveCampaign, you can set up an action in Salesforce such as 'Create New Task'. This would allow seamless workflow automation for follow-up activities.

How do I map custom fields between Salesforce and ActiveCampaign?

During the setup of your Zap, after selecting your trigger and action events, you'll reach a step where you can map standard and custom fields from one platform to another. Make sure you've created these custom fields ahead of time so they can be matched appropriately.

What happens if there’s an error during data transfer between the two platforms?

Our system will notify you immediately if there's any issue during data transfer with detailed error messages. Typically, these errors might occur due to incorrect field mapping or authentication issues. Troubleshoot by checking these areas first.

Can I perform bulk updates using this integration?

The integration primarily handles record changes on a one-by-one basis triggered by events such as new entries or updates. For bulk actions, consider exporting data from one platform and importing into another manually if needed.

Practical ways you can use ActiveCampaign and Salesforce

Revenue Tracking

Tracking and analyzing revenue streams to maximize profitability and opportunities for scale.

Business Owner
Automated System Health Checks

Running automated diagnostics and monitoring for infrastructure to ensure system uptime and reliability.

IT
Campaign Performance Analysis

Analyzing performance metrics for marketing campaigns to assess ROI and optimize future strategies.

Marketing & Marketing Ops

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • Custom Object
      Required
    • Trigger Events
      Required
    Trigger
    Instant
    Try It
    • Task Type (Optional)
    Trigger
    Instant
    Try It
  • ActiveCampaign triggers, actions, and search
    New Automation Webhook

    Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.

    Trigger
    Instant
    Try It
    • List
      Required
    Trigger
    Instant
    Try It
    • Custom Object
      Required
    Trigger
    Instant
    Try It
  • ActiveCampaign triggers, actions, and search
    New or Updated Account

    Triggers when a new account is added or an existing account's details are updated.

    Trigger
    Instant
    Try It
    • List
      Required
    Trigger
    Instant
    Try It
    • List
      Required
    Trigger
    Instant
    Try It

Learn how to automate ActiveCampaign on the Zapier blog

Learn how to automate Salesforce on the Zapier blog

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About ActiveCampaign
ActiveCampaign is a customer experience automation (CXA) platform that helps businesses meaningfully engage customers. Access pre-built automations that combine transactional email and email marketing, marketing automation, ecommerce marketing, and CRM for powerful segmentation and personalization across social, email, messaging, chat, and text.
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About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
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