Accelo + Freshdesk

Add new Freshdesk tickets as requests in Accelo

Annoyed of having to jump between your help desk and your to-do list? This Zap will streamline all of that for you, automatically! After you set it up, new Freshdesk tickets will be added as new requests in Accelo. With a streamlined workflow, you'll have more time to help your customers.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Request
Creates a new request. If the request's contact does not exist, a new one will be created for you.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write
Create Forum
Creates a Forum under a Category.
Action
Write
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Accelo
Triggers when a task is assigned.
Instant
Trigger
Accelo
Triggers when a new request is created.
Instant
Trigger
Accelo
Creates a new contact or updates a contact if it already exists.
Scheduled
Action
Accelo
Creates a new request. If the request's contact does not exist, a new one will be created for you.
Scheduled
Action
Accelo
Creates a new sale. If the sale's contact does not exist, a new one will be created for you.
Scheduled
Action
Accelo
Starts a new timer.
Scheduled
Action
Accelo
Pauses any active timers.
Scheduled
Action
Accelo
Lookup a webhook's resource.
Scheduled
Action

About Accelo

Accelo manages all your client work in one place, making your business more profitable and you less stressed.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.