8x8 + Freshdesk + Filter by Zapier
Create Freshdesk tickets based from new 8x8 SMS messages
It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creating a ticket is just one 8x8 SMS message away. All a customer needs to do is to send an SMS message and a Freshdesk ticket will be created automatically.
It will be very inconvenient for your customers to request or create a ticket by getting them to log in first to your Freshdesk service. With this integration, creating a ticket is just one 8x8 SMS message away. All a customer needs to do is to send an SMS message and a Freshdesk ticket will be created automatically.
- When this happens...New SMS Received
Triggers when an SMS is sent to your virtual number.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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