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How Zapier works

Zapier makes it easy to integrate Stripe with Zendesk - no code necessary. See how you can get setup in minutes.

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Stripe
Stripe logo
Stripe
1. Choose trigger event
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Zendesk
Zendesk logo
Zendesk
2. Choose action
Stripe logo
1. Select the event
Setup
Test
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Stripe
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Canceled Subscription" from Stripe.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Stripe and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Stripe triggers, actions, and search
    Canceled Subscription

    Triggers when a subscription is canceled (by a subscriber or due to end of billing period).

    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    Failed Payment

    Triggers when a payment attempt fails.

    Trigger
    Instant
    Try It
    • Ignore payments intents
      Required
    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    New Dispute

    Triggers when a customer disputes a charge.

    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    Checkout Session Completed

    Triggers when a checkout session is completed.

    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    Invoice Payment Failed

    Triggers when an invoice payment fails.

    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    New Customer

    Triggers when a new customer is added.

    Trigger
    Instant
    Try It
  • Stripe triggers, actions, and search
    New Subscription

    Triggers when a customer is signed up for a new plan.

    Trigger
    Instant
    Try It

For AI agents & developers

Use Stripe and Zendesk with AI agents and code

Beyond Zap workflows. Call Stripe and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Stripe and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

  • Cancel Subscription
  • Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP
Typescript

Call from code with the Zapier SDK

Trigger Stripe and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* stripe / zendesk action */ });
Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Stripe and Zendesk

Create Zendesk tickets for Stripe payment failures

If a customer payment fails in Stripe, Zapier can automatically create a ticket in Zendesk. This ensures immediate follow-up to resolve potential billing issues, reducing failed payment rates and improving customer satisfaction.

Business Owner
Try it
Add Zendesk tickets when Stripe subscriptions are canceled

Zapier can create a Zendesk ticket automatically when customers cancel a subscription in Stripe. This lets customer support quickly follow up for feedback, potentially retaining customers or learning insights for improvement.

Customer Support Ops
Try it
Create Stripe customers for new Zendesk users

When a new user is created in Zendesk, Zapier can automatically create a corresponding customer in Stripe, ensuring both systems stay updated and improve data consistency across platforms.

IT
Try it

Learn how to automate Stripe on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Stripe to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Stripe + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Stripe and Zendesk

How do I set up a Stripe and Zendesk integration?

To set up the Stripe and Zendesk integration, you can use our automation tool to create a workflow that triggers actions in Zendesk when an event occurs in Stripe. This involves connecting your accounts and configuring the specific triggers such as 'New Payment' or 'Payment Successful' in Stripe and defining corresponding actions in Zendesk like creating a ticket or updating user information.

Can I automate ticket creation in Zendesk for new Stripe payments?

Yes, you can automate the creation of tickets in Zendesk when there is a new payment in Stripe. By setting up the 'New Payment' trigger from Stripe, you can have it automatically create a new ticket in your Zendesk account, which helps streamline customer support processes.

What types of triggers are available for Stripe events?

We offer multiple triggers for various events related to payments and customers. For instance, you can set up triggers for events like 'New Customer', 'New Charge', 'Payment Failed', or any payment event updates happening within your Stripe account.

Is it possible to send automatic notifications on Zendesk when a payment fails on Stripe?

Certainly! You can configure the integration to trigger an action within Zendesk whenever a payment fails on Stripe. By selecting the 'Payment Failed' trigger, you can determine how we notify your support team or even directly inform your customers through predefined messages.

How do I update customer information in Zendesk when details change on Stripe?

With our integration setup, you can utilize the 'Customer Updated' trigger from Stripe which will automatically update corresponding customer records in Zendesk. This ensures that all customer information remains consistent across both platforms without needing manual intervention.

Can I track refunds from Stripe within my Zendesk support dashboard?

Yes, by using the integration's capabilities, you can track refund events from your Stripe account directly within Zendesk. Set up a 'Refunded Charge' trigger so every time there's a refund processed in Stripe, it reflects as an update or creates an informational ticket within your support dashboard.

What are common actions I can take in Zendesk based on triggers from Stripe?

'Create Ticket', 'Update User', and sending notifications are common actions taken within Zendesk based on various triggers from events on your connected Stripe account. These actions help maintain seamless operations between billing activities and customer service tasks.

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About Stripe
Stripe is a developer-friendly way to accept payments online and in mobile apps. Stripe's suite of APIs powers commerce for thousands of companies of all sizes, processing billions of dollars for businesses each year.
Learn moreLearn moreHelpHelp
Related categories
Payment Processing
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreLearn moreHelpHelp
Related categories
Customer Support
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