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Zapier makes it easy to integrate Slack with Trustpilot - no code necessary. See how you can get setup in minutes.
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Slack
Slack
1. Choose trigger event
Trustpilot
Trustpilot
2. Choose action
1. Select the event
Setup
Test
Slack
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
Add your action
An action happens after the trigger—such as "Create Invitation" in Trustpilot.
You’re connected!
Zapier seamlessly connects Slack and Trustpilot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Slack and Trustpilot with AI agents and code
Beyond Zap workflows. Call Slack and Trustpilot actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Slack and Trustpilot actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Reaction
Create Invitation
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Slack and Trustpilot
Invite customers for reviews after channel interactions.
When a new Slack message appears in a channel tied to customer support or sales, Zapier triggers a Trustpilot invitation for the customer to leave a review. This keeps feedback loops consistent while maintaining customer relationships.
When a new review is posted to Trustpilot, Zapier sends an automatic notification in a specific Slack channel. This helps marketing teams stay informed about customer opinions promptly, allowing for timely responses, analysis, or content sharing.
When new Trustpilot reviews are submitted, Zapier sends the details to a Slack channel dedicated to project updates. This ensures project managers can keep track of client sentiments about services or milestones in real time.
Level up your Slack to Trustpilot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Slack + Trustpilot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and Trustpilot
How does the Slack and Trustpilot integration work?
Our integration between Slack and Trustpilot allows you to automate communication processes by linking actions in Trustpilot to triggers in Slack. For instance, you can set up notifications in specific Slack channels whenever there is a new review on your Trustpilot account.
Can I receive notifications in Slack for each new Trustpilot review?
Yes, you can set up a trigger that sends notifications to your preferred Slack channel every time a new review is posted on your Trustpilot page.
Is it possible to customize the alerts from Trustpilot in my Slack channel?
Absolutely, you can customize the type of information that appears in Slack alerts triggered by activities on Trustpilot. This includes tailoring messages to display specific details from customer reviews.
What are some common triggers for the integration between Slack and Trustpilot?
Common triggers include receiving a new 5-star review, receiving any negative feedback, or reaching a certain number of reviews within a period. These help teams stay updated and react promptly.
Can the integration notify multiple channels or individuals within Slack?
Yes, you can configure the integration to send notifications to multiple channels or directly message individuals whenever there are updates from Trustpilot. This ensures everyone stays informed.
Are there any limitations I should be aware of when integrating Slack with Trustpilot?
One limitation could be reaching the rate limit for API calls if your organization receives numerous reviews frequently. Understanding these limits helps optimize notification settings.
Do I need any special permissions to integrate my Slack account with Trustpilot?
Integration typically requires admin rights on both platforms to authorize and configure the necessary workflows. Ensure you have access rights before starting this process.
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.
