Zapier makes it easy to integrate Slack with Trustpilot - no code necessary. See how you can get setup in minutes.
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
An action happens after the trigger—such as "Create Invitation" in Trustpilot.
Zapier seamlessly connects Slack and Trustpilot, automating your workflow.
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Triggers when a new #channel is created.
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
When a new Slack message appears in a channel tied to customer support or sales, Zapier triggers a Trustpilot invitation for the customer to leave a review. This keeps feedback loops consistent while maintaining customer relationships.
Business OwnerWhen a new review is posted to Trustpilot, Zapier sends an automatic notification in a specific Slack channel. This helps marketing teams stay informed about customer opinions promptly, allowing for timely responses, analysis, or content sharing.
Marketing & Marketing OpsWhen new Trustpilot reviews are submitted, Zapier sends the details to a Slack channel dedicated to project updates. This ensures project managers can keep track of client sentiments about services or milestones in real time.
Project ManagementNew to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and Trustpilot
Our integration between Slack and Trustpilot allows you to automate communication processes by linking actions in Trustpilot to triggers in Slack. For instance, you can set up notifications in specific Slack channels whenever there is a new review on your Trustpilot account.
Yes, you can set up a trigger that sends notifications to your preferred Slack channel every time a new review is posted on your Trustpilot page.
Absolutely, you can customize the type of information that appears in Slack alerts triggered by activities on Trustpilot. This includes tailoring messages to display specific details from customer reviews.
Common triggers include receiving a new 5-star review, receiving any negative feedback, or reaching a certain number of reviews within a period. These help teams stay updated and react promptly.
Yes, you can configure the integration to send notifications to multiple channels or directly message individuals whenever there are updates from Trustpilot. This ensures everyone stays informed.
One limitation could be reaching the rate limit for API calls if your organization receives numerous reviews frequently. Understanding these limits helps optimize notification settings.
Integration typically requires admin rights on both platforms to authorize and configure the necessary workflows. Ensure you have access rights before starting this process.
