Connect Salesforce and Slack to unlock the power of automation
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Set up your first integration
Quickly connect Salesforce to Slack with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Salesforce with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Case Attachment" from Salesforce.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects Salesforce and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerPolling - History ObjectRequired
Try ItTriggerPolling- New Lead
Triggers when a new Lead is created.
Try ItTriggerPolling - Salesforce ObjectRequired
Try ItTriggerPolling
- New Contact
Triggers when a new Contact is created.
Try ItTriggerPolling - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerPolling- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerInstant - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerPolling
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Connect Salesforce and Slack to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Salesforce on the Zapier blog
Learn how to automate Slack on the Zapier blog
Frequently Asked Questions about Salesforce + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Salesforce and Slack
How do I set up triggers for notifications in Slack when a Salesforce opportunity is updated?
You can set up specific triggers in our platform that watch for updates to Salesforce opportunities. These triggers will then send notifications to your chosen Slack channels. You'll need to select the 'Opportunity Updated' trigger and configure it with filters if needed, like opportunity stage changes or specific fields being updated.
Can I send messages to different Slack channels based on different Salesforce events?
Yes, you can configure different triggers and actions for various Salesforce events. For instance, a new lead in Salesforce can trigger a message to your sales channel, while an opportunity closing can notify your finance team channel. Each trigger-action pair can be customized based on your needs.
Is it possible to post custom messages to Slack from Salesforce based on specific criteria?
Our integration allows you to define custom criteria within Salesforce that, when met, will post tailored messages in Slack. You need to set up the appropriate filters and message templates within the action settings.
How do I control what data from Salesforce appears in Slack notifications?
When setting up your triggers and actions for posting in Slack, you have full control over which data fields from Salesforce are included in the notification messages. Customize your messages by selecting or deselecting specific data points in the integration settings.
Can I integrate multiple Salesforce accounts with one Slack workspace?
Yes, our platform supports connecting multiple Salesforce accounts to a single Slack workspace. You just need to ensure that each account is authorized separately within our settings and choose how each account's triggers align with your Slack channels.
How often does the integration check for updates between Salesforce and Slack?
The frequency of how often we check for updates between Salesforce and Slack depends on your chosen plan. We support near real-time synchronization or periodic checks every few minutes, adjustable according to what suits your workflow best.
How do I troubleshoot issues if my integrations between Salesforce and Slack aren't working as expected?
If there are issues with integrations not functioning properly, we recommend checking the configuration of both triggers and actions first. Ensure all permissions are correctly set up in both platforms. Our support team is available if further help is needed.
