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Pendo + Zendesk

Create tickets in Zendesk for each new report visitor in Pendo

This workflow seamlessly enhances your customer service system. When a visitor event is spotted in Pendo, it instantly generates a new ticket in Zendesk. This automation streamlines the process, ensuring no visitor issue or query goes unnoticed and promptly addressed, enhancing overall customer experience. Perfect for organizations wishing to boost responsiveness and improve customer relations.

This workflow seamlessly enhances your customer service system. When a visitor event is spotted in Pendo, it instantly generates a new ticket in Zendesk. This automation streamlines the process, ensuring no visitor issue or query goes unnoticed and promptly addressed, enhancing overall customer experience. Perfect for organizations wishing to boost responsiveness and improve customer relations.

  1. When this happens...
    PendoPendo
    Visitor in Report

    Triggers when a visitor matches a segment specified in a report.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Account ReportRequired

    Trigger
    Scheduled
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  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • Report IDRequired

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Pendo

Pendo is an extension of your product that captures user behavior, gathers feedback, and guides users.
Learn more

Related categories

  • Analytics
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