Oktopost + Zendesk

Oktopost + Zendesk integrations

Create Zendesk tickets for new Oktopost assignments

With Oktopost, you can listen to social buzz around your brand and assign relevant conversations to the customer support team. To streamline this process, Zapier will automatically create a Zendesk ticket once there is a new assignment in Oktopost.

When this happens...
New AssignmentTriggers when a conversation is assigned to a new user.
TriggerInstant
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with Oktopost and Zendesk

Discover other triggers and actions you can use with Oktopost and Zendesk

List Workflows
Triggers when the user searches for workflows
Trigger
Polling
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New Advocacy Story
Triggers when a new story is created on the advocacy board.
Trigger
Instant
Try It
New Note on Conversation
Triggers when a new note is added to a conversation.
Trigger
Instant
Try It
New Campaign
Triggers when a new campaign is created.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is available in your inbox.
Trigger
Instant
Try It

- Board Id
  Required
- Message Id
  Required
- Topic Ids
Action
Write
- Campaign URL
- Campaign Name
  Required
Action
Write

- Message Id
  Required
- Social Profiles
  Required
- Publish In
  Required
Action
Write
- Campaign Name
  Required
Action
Search
- Name
  Required
Action
Search
- Message Id
  Required
Action
Search
- Campaign Name
  Required
- Campaign URL
Action
Search or write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

Native Post Sent
Triggers when a native post is added from social media
Trigger
Instant
Try It
New Assignment
Triggers when a conversation is assigned to a new user.
Trigger
Instant
Try It
- Board
Trigger
Instant
Try It
New Social Conversion
Triggers when a social conversion is captured.
Trigger
Instant
Try It
Post Sent
Triggers when a post is sent to social media.
Trigger
Instant
Try It
- Resource URL
  Required
Action
Write
- Network
  Required
- Campaign
  Required
- Message
- Link Attachment URL
- Link Attachment Title
- Link Attachment Description
- Link Attachment Image URL
- Media
Action
Write
- Board
- Campaign
- Title
- Description
- Link
- Media Attachments
- Topics
- Featured
- Generate messages
- Workflow
Action
Write
- Email
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About Oktopost

Oktopost is a B2B social engagement suite that supports modern data-driven organizations.

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Related categories

Social Media Marketing

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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