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Jira Service Management + Salesforce

Create Salesforce records from new Jira Service Management requests

Streamline your customer service process with this efficient workflow. Whenever a new request is made in Jira Service Management, a corresponding record is immediately created in Salesforce. This saves time by eliminating manual data entry and ensures your team always has the latest information at their disposal. Enhance your response time and improve customer satisfaction with this seamless integration.

Streamline your customer service process with this efficient workflow. Whenever a new request is made in Jira Service Management, a corresponding record is immediately created in Salesforce. This saves time by eliminating manual data entry and ensures your team always has the latest information at their disposal. Enhance your response time and improve customer satisfaction with this seamless integration.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • Welcome

    Action
    Write
    • History ObjectRequired

    Trigger
    Scheduled
    Try It
    • Salesforce ObjectsRequired

    Trigger
    Scheduled
    Try It
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jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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