Connect Jira Service Management and ChatGPT (OpenAI) to unlock the power of automation

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Zapier makes it easy to integrate Jira Service Management with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.

Add your action

An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).

You’re connected!

Zapier seamlessly connects Jira Service Management and ChatGPT (OpenAI), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
- Message
- Images
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Model
  Required
- Analysis Type
  Required
- Info_1
Action
Write
- User Message
  Required
- Model
  Required
- Use Latest Stable Version
- Memory Key
- User Name
- Assistant Name
- Assistant Instructions
- Max Tokens
- Temperature
- Top P
- Info_2
Action
Write

- Text to Be Classified
  Required
- Categories
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Write

- File
  Required
- Prompt
- Response Format
- Language of the Audio
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Prompt
  Required
- Model
- User
Action
Write
- Text to Be Summarized
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- File
  Required
- Prompt
- Response Format
- Temperature
Action
Write
- Recipient Name
  Required
- Recipient Email
  Required
- From Name
  Required
- Email Prompt
  Required
- Tone
  Required
- Body Type
  Required
- Info_3
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Name_to_search_for
  Required
Action
Search
- Query
  Required
- Documents
  Required
Action
Search
- Filename To Search For
  Required
- File_purpose_to_search_for
- File
  Required
- Purpose
Action
Search or write

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Message
- Image
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Info_1
- Max Tokens
- Model
  Required
- Temperature
Action
Write
- Copy
- Moderation Model
  Required
- Text to be classified
  Required
Action
Write
- Model
  Required
- User Message
  Required
- Instructions
- Memory Key
- Images
- File_clarification
- Files
- Max Tokens
- Tools
- Response Format
- Tool Choice
- Info_2
Action
Write
- Message
  Required
- Assistant
- Assistant_name
- Assistant_instructions
- Model
- Tools
- Conversation ID
- New Files
- Existing Files
- Response Instructions
Action
Write
- Name
- New Files
- Existing Files
- Metadata
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Info_1
- Info_2
- Model
  Required
- Prompt
  Required
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info_1
- Info_2
- Model
  Required
- Text
  Required
- Voice
  Required
- Response_format
- Speed
Action
Write
- File
  Required
- Purpose
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Filename To Search For
  Required
- File_purpose_to_search_for
Action
Search
- Name_to_search_for
  Required
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Search or write

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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Connect Jira Service Management and ChatGPT (OpenAI) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

Make work flow with AI

Level up your Jira Service Management to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Jira Service Management + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Service Management and ChatGPT (OpenAI)

How can I set up a trigger in Jira Service Management to initiate a ChatGPT response?

To set up a trigger in Jira Service Management that initiates a ChatGPT response, you first need to define the specific event in Jira, such as when a new ticket is created or when the status of an issue changes. Our integration setup allows you to map these events as triggers that will prompt ChatGPT to generate responses or perform specified actions.

What actions can be performed by ChatGPT in response to Jira Service Management triggers?

ChatGPT can perform various actions in response to triggers from Jira Service Management. These include summarizing ticket details, generating follow-up questions, drafting initial response templates for customer support agents, and even updating ticket statuses or adding comments based on predefined requirements.

Do I need coding skills to integrate Jira Service Management with ChatGPT?

No coding skills are required to integrate Jira Service Management with ChatGPT. Our platform provides a user-friendly interface where you can configure triggers and map them to actions within ChatGPT using simple steps without needing any programming knowledge.

Can I customize the responses generated by ChatGPT for different types of issues in Jira?

Yes, you can customize the responses generated by ChatGPT based on different types of issues in Jira. By defining specific trigger conditions and leveraging context-aware templates, you can tailor the output of ChatGPT to suit various situations and ensure relevant information is provided.

Is it possible to automate follow-ups for unresolved tickets using this integration?

Yes, automating follow-ups for unresolved tickets is possible by setting triggers in Jira that identify stalled or pending issues. Once these are detected, our integration can prompt ChatGPT to generate personalized follow-up messages or reminders automatically.

How secure is the data transfer between Jira Service Management and ChatGPT during integration?

We prioritize data security during integration between Jira Service Management and ChatGPT. All data transferred is encrypted both at rest and in transit. Furthermore, we adhere strictly to compliance standards ensuring your data remains confidential and secure throughout our services.

What kind of support is available if I encounter issues with my integration setup?

If you encounter issues with your integration setup between Jira Service Management and ChatGPT, our dedicated support team is available to assist you 24/7. Additionally, we provide comprehensive documentation and troubleshooting guides accessible through our platform.

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.

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