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Helpy Pro + Mattermost

Send messages in Mattermost when new tickets are received in Helpy

This Zap automatically posts a new message into Mattermost when a new ticket is received in Helpy, with the ticket number and subject. Stay alert to your workflows, effortlessly.

This Zap automatically posts a new message into Mattermost when a new ticket is received in Helpy, with the ticket number and subject. Stay alert to your workflows, effortlessly.

  1. When this happens...
    Helpy ProHelpy Pro
    New Ticket Created

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    MattermostMattermost
    Post Message

    Post a new message to a channel.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Helpy Pro triggers, actions, and search

    Agent Replies to Ticket

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Helpy Pro triggers, actions, and search

    New Ticket Created

    Triggers when a new ticket is created.

    Trigger
    Instant
    Try It
  • Helpy Pro triggers, actions, and search

    Ticket Assigned to an Agent

    Triggers when a ticket has been assigned to any agent.

    Trigger
    Instant
    Try It
    • Reply BodyRequired

    • Ticket IDRequired

    • User IDRequired

    • Reply TypeRequired

    Action
    Write
  • Helpy Pro triggers, actions, and search

    Customer Replies to a Ticket

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • TagRequired

    Trigger
    Instant
    Try It
    • Ticket SubjectRequired

    • TIcket BodyRequired

    • Email AddressRequired

    • Full NameRequired

    • Team Group

    • Tags

    • Channel

    • CC

    • BCC

    Action
    Write
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helpy-pro logo

About Helpy Pro

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

Related categories

  • Customer Support
mattermost logo
mattermost logo

About Mattermost

Mattermost offers modern team communication, behind your firewall. Share messages and files across phones and PCs, with archiving and instant search.
Help

Related categories

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