Send Slack channel messages for new tickets in Halo Service Solutions
When a new ticket is created in Halo Service Solutions, keep your team updated by sending a channel message in Slack. With this streamlined workflow, your team can immediately begin resolving customer issues, improving response times and boosting customer satisfaction. No more switching between apps or wasting time on manual updates.
When a new ticket is created in Halo Service Solutions, keep your team updated by sending a channel message in Slack. With this streamlined workflow, your team can immediately begin resolving customer issues, improving response times and boosting customer satisfaction. No more switching between apps or wasting time on manual updates.
- When this happens...New Ticket
Triggers when a new ticket is created in Halo.
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
Trigger for Bot Messages?
Try It
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
New Channel
Triggers whenever a new #channel is created.
Try It