Gorgias + Recharge
Create Gorgias tickets for new cancelled Recharge subscriptions
Stay on top of subscription management with this Recharge to Gorgias workflow. When a subscription is cancelled in Recharge, it creates a ticket in Gorgias, ensuring customer issues are handled swiftly. Improve your customer service and maintain open communication with ease.
Stay on top of subscription management with this Recharge to Gorgias workflow. When a subscription is cancelled in Recharge, it creates a ticket in Gorgias, ensuring customer issues are handled swiftly. Improve your customer service and maintain open communication with ease.
- When this happens...
New Cancelled SubscriptionTriggers on a cancelled subscription.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketCreates a ticket
ActionWriteCreate a new record or update an existing record in your app.
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New Reactivated Subscription
Triggers on an activated subscription.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Address Updated
Triggers when an address is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Charge Created
Triggers when a new charge is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Max Retries Reached
Triggers when a charge reaches maximum retry attempts.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Refunded
Triggers when a charge is refunded.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Updated
Triggers when a charge is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Checkout Created
Triggers when a checkout session is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Checkout Updated
Triggers when a checkout session is modified.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer Payment Method Updated
Triggers when a customer updates their payment method.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer Updated
Triggers when a customer is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Onetime Deleted
Triggers when a one-time product is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Created
Triggers when an order is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Processed
Triggers when an order is successfully processed.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Updated
Triggers when order properties are modified.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Product Deleted
Triggers when a product is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Paused
Triggers when a subscription is paused.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Product Swapped
Triggers when a subscription product is swapped to a different variant.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Updated
Triggers when an existing subscription is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Collection IDRequired
External Product ID
External Product IDs
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
Discount ID
Discount Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
Next Charge DateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Order IDRequired
Scheduled Date
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Subscription ID
Customer ID
Created After
Created Before
Updated After
Updated Before
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External Variant IDRequired
QuantityRequired
Purchase Type
External Product ID
Product Title
Variant Title
Unit Price
SKU
Handle
Weight
EmailRequired
First Name
Last Name
Company
Address Line 1
Address Line 2
City
State/Province
Country Code
ZIP/Postal Code
Phone Number
First Name
Last Name
Company
Address Line 1
Address Line 2
City
State/Province
Country Code
ZIP/Postal Code
Phone Number
Currency
External Checkout ID
External Checkout Source
Note
Discount Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
First NameRequired
Last NameRequired
Phone
Billing Address Line 1
Billing Address Line 2
Billing City
Billing Province/State
Billing ZIP/Postal Code
Billing Country
Billing Phone
Accepts Marketing
Tax Exempt
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NamespaceRequired
KeyRequired
ValueRequired
Value TypeRequired
Owner ResourceRequired
Owner IDRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
TypeRequired
External Product IDRequired
Discount Amount
Discount Type
Sort Order
Charge Interval Frequency
Interval Unit
Order Interval Frequency
Expire After Number of Charges
Order Day of Month
Order Day of Week
Cutoff Day of Month
Cutoff Day of Week
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
Order Interval FrequencyRequired
Order Interval UnitRequired
QuantityRequired
Next Charge DateRequired
External Product ID
External Variant IDRequired
Charge Interval FrequencyRequired
Expire After Number of Charges
Price
Product Title
Property NameRequired
Property ValueRequired
Plan ID
Status
Order Day of Month
Order Day of Week
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Collection IDRequired
External Product ID
External Product IDs
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Metafield IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Order IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External Product IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Metafield IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Limit
Customer ID
Page
Created After
Created Before
Updated After
Updated Before
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Subscription ID
Customer ID
External Order ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Collection ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Owner Resource
Owner ID
Namespace
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Plan IDs
External Product ID
Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Country Code
Country Name
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubscriptionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Checkout TokenRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.One-Time Charge IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External Product IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Store
Retrieves store information including shop details, currency, timezone, and configuration settings.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChargeRequired
SubscriptionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
First Name
Last Name
Address Line 1
Address Line 2
City
Province/State
ZIP/Postal Code
Country
Phone Number
Company
Discount ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Collection IDRequired
Description
Sort Order
Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Metafield IDRequired
ValueRequired
Value TypeRequired
Owner IDRequired
Owner ResourceRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Order IDRequired
Purchase Item ID
Purchase Item Type
Quantity
Handle
SKU
Title
Variant Title
Weight (grams)
Original Price
Unit Price
Total Price
Tax Due
Taxable
Taxable Amount
Unit Price Includes Tax
External Product ID
External Variant ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Product IDRequired
Brand
External Created Date
External Updated Date
Small Image URL
Medium Image URL
Large Image URL
Original Image URL
Sort Order
Option NameRequired
Position
Values
Published At
Requires Shipping
Title
External Variant IDRequired
WeightRequired
Weight Unit
Small Image URL
Medium Image URL
Large Image URL
Original Image URL
Option Values
SKU
Variant Title
Taxable
Tax Code
Compare At Price
Unit PriceRequired
Requires Shipping
Vendor
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address ID
Customer ID
ActionThis is an event a Zap performs.SearchFind existing data in your appCustomer ID
Email
External Customer ID
Shopify Customer ID
Status
ActionThis is an event a Zap performs.SearchFind existing data in your appStatusRequired
SubjectRequired
Tags
External ID
ChannelRequired
Source typeRequired
From Name
From AddressRequired
To Name
To AddressRequired
Body (HTML)
Body (text)
Message ID
External ID
Created at
ViaRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Address Created
Triggers when a new address is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Cancelled Subscription
Triggers on a cancelled subscription.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Failed
Triggers when a charge processing fails.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Paid
Triggers when a charge is successfully processed and paid.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Charge Upcoming
Triggers when a charge is scheduled to be processed.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Checkout Completed
Triggers when a checkout is successfully completed.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Checkout Processed
Triggers when a checkout payment is processed.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Customer
Triggers on a new customer.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer Status Change
Triggers on a new customer status change.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planOnetime Created
Triggers when a one-time product is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Onetime Updated
Triggers when a one-time product is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Cancelled
Triggers when an order is cancelled.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Deleted
Triggers when an order is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Order Upcoming
Triggers when an order is scheduled for processing.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Product Created
Triggers when a new product is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Product Updated
Triggers when a product is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Deleted
Triggers when a subscription is permanently deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Skipped
Triggers when a subscription charge is skipped.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription Unskipped
Triggers when a previously skipped subscription charge is unskipped.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Subscription IDsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
Discount ID
Discount Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Subscription IDRequired
Cancellation Reason
Cancellation Comments
Send Email
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Subscription IDRequired
Address IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Created After
Created Before
Updated After
Updated Before
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Count Products
Returns the total count of products with optional filtering.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
First NameRequired
Last NameRequired
Address Line 1Required
CityRequired
Province/StateRequired
ZIP/Postal CodeRequired
CountryRequired
Phone NumberRequired
Address Line 2
Company
Discount ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
DescriptionRequired
Sort Order
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Discount CodeRequired
Discount ValueRequired
Value TypeRequired
Applies ToRequired
Usage Limits
Expires At
Starts At
Minimum Subtotal
Once Per Customer
Status
API Enabled
Checkout Page Enabled
Customer Portal Enabled
Merchant Portal Enabled
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
External Product IDRequired
External Variant IDRequired
QuantityRequired
PriceRequired
Product TitleRequired
Variant Title
SKU
Next Charge Scheduled AtRequired
Add to Next Charge
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External Product IDRequired
Product TitleRequired
Brand
Description
VendorRequired
Requires Shipping
Published At
Image URL
Small Image URL
Medium Image URL
Large Image URL
Original Image URL
Sort Order
Option NameRequired
Position
Option ValuesRequired
External Variant IDRequired
Variant TitleRequired
SKU
Unit PriceRequired
Compare at Price
Weight
Taxable
Tax Code
Option ValuesRequired
Variant Image URL
Small Image URL
Medium Image URL
Large Image URL
Original Image URL
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Order IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Collection IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.One Time Charge IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Plan IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Subscription IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Shop
Retrieves shop information including Shopify integration details, settings, and configuration.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Purchase Item IDs
Bundle Variant IDs
Item External Variant IDs
Item External Product IDs
Sort By
Active Purchase Items Only
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Email
External Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer ID
Address ID
Address IDs
Include Cancelled
External Variant ID
External Product ID
One-Time IDs
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer ID
Payment Type
Status
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.External Product IDs
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status
Customer ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Checkout Token
Payment Processor
Payment Token
Payment Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Address IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Collection IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Discount IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Order IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Checkout TokenRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
Template TypeRequired
Address ID
Charge ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Charge IDRequired
Purchase Item IDs (Optional)
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Checkout TokenRequired
External Variant ID
External Product ID
QuantityRequired
Purchase Type
Product Title
Variant Title
Unit Price
SKU
Handle
Weight
Email
First Name
Last Name
Phone
Discount Code
Shipping First Name
Shipping Last Name
Shipping Address Line 1
Shipping Address Line 2
Shipping City
Shipping Province/State
Shipping Country
Shipping ZIP/Postal Code
Shipping Phone
Billing First Name
Billing Last Name
Billing Address Line 1
Billing Address Line 2
Billing City
Billing Province/State
Billing Country
Billing ZIP/Postal Code
Billing Phone
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer IDRequired
Email
First Name
Last Name
Phone
Accepts Marketing
Billing Address Line 1
Billing Address Line 2
Billing City
Billing State/Province
Billing Country
Billing ZIP/Postal Code
Billing Company
External Customer ID (E-commerce)
Tax Exempt
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.One-Time Charge IDRequired
Address ID
Next Charge Scheduled At
Price
Product Title
Quantity
External Variant ID
SKU
Variant Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Plan IDRequired
Title
Type
External Product ID
Discount Amount
Discount Type
Sort Order
Charge Interval Frequency
Interval Unit
Order Interval Frequency
Expire After Number of Charges
Order Day of Month
Order Day of Week
Cutoff Day of Month
Cutoff Day of Week
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Subscription IDRequired
Quantity
Product Title
Price
Order Interval Frequency
Order Interval Unit
Charge Interval Frequency
Next Charge Date
Status
Shopify Variant ID
Variant ID
Use Shopify Variant Defaults
Commit Update
Expire After Charges
Order Day of Month
Order Day of Week
Override (advanced)
Properties
SKU
SKU Override
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer ID
Address ID
Shopify Order ID
Subscription ID
ActionThis is an event a Zap performs.SearchFind existing data in your appSubscription ID
Customer Email
Shopify Customer ID
Shopify Variant ID
Status
Customer ID
Address ID
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IDRequired
ChannelRequired
ViaRequired
Source typeRequired
From Name
From AddressRequired
To Name
To AddressRequired
Body (HTML)
Body (text)
Message ID
External ID
Created at
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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