Google Chat + Syncro

Create Google Chat messages for new Syncro tickets to streamline communication

Stay on top of your Syncro tickets and ensure your team is in the loop with this efficient workflow. When a new ticket is created in Syncro, it will automatically send a message to a specified Google Chat room, keeping everyone informed and up to date. This saves time and ensures better communication between team members, making it easier to manage tickets and resolve issues quickly.

When this happens...
New Ticket
Triggers when a Ticket is created.
TriggerInstant
automatically do this!
Create Message
Create a message in Hangouts Chat.
ActionWrite

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Supported triggers and actions

What does this mean?

New Customer
Triggers when you create a customer.
Trigger
Instant
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New Payment
Triggers when a payment is made.
Trigger
Instant
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New Ticket
Triggers when a Ticket is created.
Trigger
Instant
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Ticket Status Changed
Triggers when a Ticket status is changed.
Trigger
Instant
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- Customer IDRequired
- Contact NameRequired
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Contact Email
- Phone Number
- Mobile Phone
- Contact Notes
Action
Write

- Customer IDRequired
- Estimate DateRequired
- Estimate Note
- Estimate StatusRequired
- Ticket ID
- Estimate Location ID
Action
Write
- Customer Phone or EmailRequired
- Ticket SubjectRequired
- Issue TypeRequired
- Ticket Status
- Ticket Initial Issue
- Ticket Initial Issue Subject
- Location ID
Action
Write

- Phone NumberRequired
Action
Write
- Customer IDRequired
- Business Name
- First Name
- Last Name
- Customer Email
- Phone
- Mobile
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Customer Notes
- SMS Service Enabled
- Opt Out
- No Email - Of Any Kind
- Receive Billing Emails
- Receive Marketing Emails
- Receive Report Emails
- Referred By
- Referred by Customer ID
- Tax Rate ID
- Notification Email
- Additional Invoice CC Email Addresses
- Invoice Terms ID
Action
Write
- Query
Action
Search

New Invoice
Triggers when a new invoice is created.
Trigger
Instant
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New RMM Alert
Triggers when an RMM Alert is created.
Trigger
Instant
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Ticket Resolved
Triggers when a Ticket is marked "Resolved".
Trigger
Instant
Try It
- Appointment SubjectRequired
- Appointment Starts AtRequired
- Appointment Ends AtRequired
- Appointment Description
- Appointment Location Type
- Appointment Location
- Ticket ID
- Appointment Owner
- Additional Attendees
- All Day
- Customer ID
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- Address Line 2
- City
- State/County
- Zip/Postal Code
- Custom Fields
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- City
- State/County
- Zip/Postal Code
- Ticket Subject
- Ticket Description
- Ticket Issue Type
- Location ID
- Custom Fields
Action
Write
- Ticket IDRequired
- Start AtRequired
- Ends AtRequired
- User IDRequired
- Notes
- Product ID
- Comment ID
Action
Write
- Contact IDRequired
- Contact Name
- Customer ID
- Address Line 1
- Address Line 2
- Address City
- Address State
- Address Zip/Postal Code
- Contact Email
- Contact Phone
- Contact Title
- Contact Mobile Phone
- Contact Notes
Action
Write
- Ticket IDRequired
- Custom Field Ticket Type ID
- Ticket Number
- Ticket Subject
- Due Date
- Location ID
- Problem Type
- Ticket Status
- Assigned User ID
- Ticket Priority
- Contact ID
- Ticket SLA ID
Action
Write
- Hangouts Chat RoomRequired
- Message TitleRequired
- Message Image URL
- Message Subtitle
- Message TextRequired
- Action Button Text
- Action Button URL
Action
Write

About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.

Help

Related categories

Similar apps

Slack

Team Chat

Chatwork

Team Chat

Twist

Team Chat

About Syncro

Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing, full-featured RMM (remote machine management) and an emphasis on great communication.

Help

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

PRODUCTS

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Google Chat + Syncro

Create Google Chat messages for new Syncro tickets to streamline communication

New Customer

New Payment

New Ticket

Ticket Status Changed

Create Contact

Contact NameRequired

Address Line 1

Address Line 2

City

State

Zip/Postal Code

Contact Email

Phone Number

Mobile Phone

Contact Notes

Create Estimate

Customer IDRequired

Estimate DateRequired

Estimate Note

Estimate StatusRequired

Ticket ID

Estimate Location ID

Create Ticket

Customer Phone or EmailRequired

Ticket SubjectRequired

Issue TypeRequired

Ticket Status

Ticket Initial Issue

Ticket Initial Issue Subject

Location ID

Log Call

Phone NumberRequired

Update Customer

Customer IDRequired

Business Name

First Name

Last Name

Customer Email

Phone

Mobile

Address Line 1

Address Line 2

City

State

Zip/Postal Code

Customer Notes

SMS Service Enabled

Opt Out

No Email - Of Any Kind

Receive Billing Emails

Receive Marketing Emails

Receive Report Emails

Referred By

Referred by Customer ID

Tax Rate ID

Notification Email

Additional Invoice CC Email Addresses

Invoice Terms ID

Find Customer

Query

New Invoice

New RMM Alert

Ticket Resolved

Create Appointment

Appointment SubjectRequired

Appointment Starts AtRequired

Appointment Ends AtRequired

Appointment Description

Appointment Location Type

Appointment Location

Ticket ID

Appointment Owner

Additional Attendees

All Day

Customer ID