GoTo Connect + Halo Service Solutions

GoTo Connect + Halo Service Solutions integrations

Create tickets in Halo Service Solutions for every ended call in GoTo Connect

Streamline your customer service management by instantaneously creating a ticket in Halo Service Solutions whenever a call ends in GoTo Connect. This workflow enhances your response rate and operational efficiency by ensuring every customer interaction gets promptly logged and addressed. Thus, you can focus more on delivering stellar customer service than manually updating the system.

When this happens...
All Direction Call EndedTriggers when a call is ended for the number specified for either incoming or outgoing calls.
TriggerPolling
automatically do this!
Create TicketCreates a new Ticket in Halo.
ActionWrite

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More things you can do with GoTo Connect and Halo Service Solutions

Discover other triggers and actions you can use with GoTo Connect and Halo Service Solutions

- Organization Id
  Required
- Phone Number or Extension
  Required
Trigger
Polling
Try It
- Organization Id
  Required
- Phone Number or Extension
  Required
Trigger
Polling
Try It
- Organization Id
  Required
- Phone Number
  Required
Trigger
Polling
Try It
- Organization ID
- Owner Number
  Required
- Contact Number
  Required
- Message Body
  Required
Action
Write
- Description
  Required
- Customer
- Site
- End-User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It

- Name
  Required
- Customer Name
  Required
- Main Site
  Required
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Name
  Required
- Customer Name
  Required
- Site Name
  Required
- Email Address
- Network Login
- Work Phone Number
- Mobile Phone Number
Action
Write

- Organization Id
  Required
- Phone Number or Extension
  Required
Trigger
Polling
Try It
- Organization Id
  Required
- Phone Number
  Required
Trigger
Polling
Try It
- Organization Id
  Required
- Extension
  Required
Trigger
Polling
Try It
- Description
  Required
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Email Address
  Required
- Ticket Type
  Required
- Summary
- Details
- Priority
Action
Write

About GoTo Connect

GoTo Connect is a fully integrated business communications solution, with calls, meetings and messaging unified on one platform.

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Related categories

Communication

About Halo Service Solutions

Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.

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Related categories

Project Management