Freshdesk + Zapier Chatbots

Freshdesk + Zapier Chatbots integrations

Create tickets in Freshdesk when new conversations complete in Zapier Chatbots

Effortlessly manage customer issues with this workflow that connects Zapier Chatbots to Freshdesk. When a chatbot conversation is concluded, this automation creates a new ticket in Freshdesk, ensuring all client concerns are promptly addressed. This streamlined process provides a quicker resolution to customer problems, leading to improved customer satisfaction.

When this happens...
Chatbot Conversation CompletedTriggers when a chatbot conversation is inactive for 5 minutes.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Zapier Chatbots and Freshdesk

Discover other triggers and actions you can use with Zapier Chatbots and Freshdesk

- Chatbot
  Required
- Chatbot Button
  Required
Trigger
Instant
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- Chatbot
  Required
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Chatbot
  Required
Trigger
Instant
Try It
- Chatbot
  Required
- Conversation Key
- User Message
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Zapier Chatbots

Create custom AI chatbots and take action with built-in automation

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Related categories

AI Chatbots

Related Zap Templates

Create new Freshdesk tickets from Zapier Chatbots button clicks

Related Zap Templates

Create new Freshdesk tickets from Zapier Chatbots button clicks