Freshdesk + Taiga

Create user stories in Taiga for every new ticket in Freshdesk

Enhance your project management efficiency with this convenient workflow between Freshdesk and Taiga. Whenever there is a new ticket in Freshdesk, a user story is instantly created in your Taiga project. This can be a real timesaver, ensuring that every Freshdesk ticket is swiftly followed up with actionable steps in Taiga, all without you having to manually switch between apps.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
1.1 Create User Story
Creates a user story.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- SubjectRequired
- Description
- Is Blocked
- Is Closed
- Assigned to
- Blocked note
- Milestone
- Status
- Severity
- Priority
- Type
Action
Write
- ProjectRequired
- Subject (US title)Required
- Assigned to
- Description
- Client Requirement
- Is Blocked
- Is Closed
- Kanban Order
- Status
- Backlog Order
- Blocked note
- Milestone
- Team requirement
Action
Write
- ProjectRequired
- TaskRequired
Action
Write
- ProjectRequired
- IssueRequired
- Subject
- Description
- Assigned to
- Is Blocked
- Is Closed
- Milestone
- Status
- Severity
- Priority
- Type
Action
Write
- ProjectRequired
- User StoryRequired
- Assigned to
- Client Requirement
- Description
- Is blocked
- Is Closed
- Kanban Order
- Milestone
- Status
- Subject
- Team Requirement
Action
Write
- ProjectRequired
- TaskRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- ProjectRequired
- Status (Previous)
- Status (New)
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Status (Previous)
- Status (New)
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Status (New)
- Status (Previous)
Trigger
Instant
Try It
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- SubjectRequired
- Description
- Is Blocked
- Is Closed
- Blocked Note
- User Story order
- Is Iocaine
- Milestone
- Assigned to
- User Story
- Status
Action
Write
- ProjectRequired
- IssueRequired
Action
Write
- ProjectRequired
- User StoryRequired
Action
Write
- ProjectRequired
- TaskRequired
- Assigned to
- Description
- Is blocked
- Is closed
- Blocked note
- Milestone
- User Story
- Status
- Subject
- Is Iocaine
Action
Write
- ProjectRequired
- IssueRequired
Action
Write
- ProjectRequired
- User StoryRequired
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

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About Taiga

Taiga is the project management tool for multi-functional agile teams

Related categories

Project Management

Freshdesk + Taiga

Create user stories in Taiga for every new ticket in Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

3.2 Changed Issue

3.1 New Issue

2.2 Changed Task

2.1 New Task

1.2 Changed User Story

1.1 New User Story

3.1 Create Issue

1.1 Create User Story

2.3 Delete Task

3.2 Edit Issue

1.2 Edit User Story

2.4 Read Task

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

3.2.1 Changed Issue Status

3.3 Deleted Issue

2.2.1 Changed Task Status

2.3 Deleted Task

1.2.1 Changed User Story Status

1.3 Deleted User Story

2.1 Create Task

3.3 Delete Issue

1.3 Delete User Story

2.2 Edit Task

3.4 Read Issue

1.4 Read User Story

About Freshdesk

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About Taiga

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