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Freshdesk + Taiga

Freshdesk + Taiga

Freshdesk + Taiga integrations

Create user stories in Taiga for every new ticket in Freshdesk

Enhance your project management efficiency with this convenient workflow between Freshdesk and Taiga. Whenever there is a new ticket in Freshdesk, a user story is instantly created in your Taiga project. This can be a real timesaver, ensuring that every Freshdesk ticket is swiftly followed up with actionable steps in Taiga, all without you having to manually switch between apps.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
1.1 Create User StoryCreates a user story.
ActionWrite

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More things you can do with Freshdesk and Taiga

Discover other triggers and actions you can use with Freshdesk and Taiga

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Subject
  Required
- Description
- Is Blocked
- Is Closed
- Assigned to
- Blocked note
- Milestone
- Status
- Severity
- Priority
- Type
Action
Write
- Project
  Required
- Subject (US title)
  Required
- Assigned to
- Description
- Client Requirement
- Is Blocked
- Is Closed
- Kanban Order
- Status
- Backlog Order
- Blocked note
- Milestone
- Team requirement
Action
Write
- Project
  Required
- Task
  Required
Action
Write
- Project
  Required
- Issue
  Required
- Subject
- Description
- Assigned to
- Is Blocked
- Is Closed
- Milestone
- Status
- Severity
- Priority
- Type
Action
Write
- Project
  Required
- User Story
  Required
- Assigned to
- Client Requirement
- Description
- Is blocked
- Is Closed
- Kanban Order
- Milestone
- Status
- Subject
- Team Requirement
Action
Write
- Project
  Required
- Task
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Project
  Required
- Status (Previous)
- Status (New)
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Status (Previous)
- Status (New)
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Status (New)
- Status (Previous)
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Subject
  Required
- Description
- Is Blocked
- Is Closed
- Blocked Note
- User Story order
- Is Iocaine
- Milestone
- Assigned to
- User Story
- Status
Action
Write
- Project
  Required
- Issue
  Required
Action
Write
- Project
  Required
- User Story
  Required
Action
Write
- Project
  Required
- Task
  Required
- Assigned to
- Description
- Is blocked
- Is closed
- Blocked note
- Milestone
- User Story
- Status
- Subject
- Is Iocaine
Action
Write
- Project
  Required
- Issue
  Required
Action
Write
- Project
  Required
- User Story
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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About Taiga

Taiga is the project management tool for multi-functional agile teams

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Project Management