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Freshdesk + Oktopost

Add Freshdesk tickets for new Oktopost assignments

Stay on top of your customer support across different social media channels with this integration. Whenever there is a new conversation assigned to your customer support team in Oktopost, Zapier will automatically create a Freshdesk ticket.

Stay on top of your customer support across different social media channels with this integration. Whenever there is a new conversation assigned to your customer support team in Oktopost, Zapier will automatically create a Freshdesk ticket.

  1. When this happens...
    OktopostOktopost
    New Assignment

    Triggers when a conversation is assigned to a new user.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Oktopost triggers, actions, and search

    Native Post Sent

    Triggers when a native post is added from social media

    Trigger
    Instant
    Try It
  • Oktopost triggers, actions, and search

    New Assignment

    Triggers when a conversation is assigned to a new user.

    Trigger
    Instant
    Try It
    • Board

    Trigger
    Instant
    Try It
  • Oktopost triggers, actions, and search

    New Social Conversion

    Triggers when a social conversion is captured.

    Trigger
    Instant
    Try It
  • Oktopost triggers, actions, and search

    New Advocacy Story

    Triggers when a new story is created on the advocacy board.

    Trigger
    Instant
    Try It
  • Oktopost triggers, actions, and search

    New Note on Conversation

    Triggers when a new note is added to a conversation.

    Trigger
    Instant
    Try It
  • Oktopost triggers, actions, and search

    New Conversation

    Triggers when a new conversation is available in your inbox.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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oktopost logo
oktopost logo

About Oktopost

Oktopost is a B2B social engagement suite that supports modern data-driven organizations.

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