Oktopost + Freshdesk

Freshdesk + Oktopost integrations

Add Freshdesk tickets for new Oktopost assignments

Stay on top of your customer support across different social media channels with this integration. Whenever there is a new conversation assigned to your customer support team in Oktopost, Zapier will automatically create a Freshdesk ticket.

When this happens...
New AssignmentTriggers when a conversation is assigned to a new user.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Oktopost and Freshdesk

Discover other triggers and actions you can use with Oktopost and Freshdesk

List Workflows
Triggers when the user searches for workflows
Trigger
Polling
Try It
New Advocacy Story
Triggers when a new story is created on the advocacy board.
Trigger
Instant
Try It
New Note on Conversation
Triggers when a new note is added to a conversation.
Trigger
Instant
Try It
New Campaign
Triggers when a new campaign is created.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is available in your inbox.
Trigger
Instant
Try It

- Board Id
  Required
- Message Id
  Required
- Topic Ids
Action
Write
- Campaign URL
- Campaign Name
  Required
Action
Write

- Message Id
  Required
- Social Profiles
  Required
- Publish In
  Required
Action
Write
- Campaign Name
  Required
Action
Search
- Name
  Required
Action
Search
- Message Id
  Required
Action
Search
- Campaign Name
  Required
- Campaign URL
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

Native Post Sent
Triggers when a native post is added from social media
Trigger
Instant
Try It
New Assignment
Triggers when a conversation is assigned to a new user.
Trigger
Instant
Try It
- Board
Trigger
Instant
Try It
New Social Conversion
Triggers when a social conversion is captured.
Trigger
Instant
Try It
Post Sent
Triggers when a post is sent to social media.
Trigger
Instant
Try It
- Resource URL
  Required
Action
Write
- Network
  Required
- Campaign
  Required
- Message
- Link Attachment URL
- Link Attachment Title
- Link Attachment Description
- Link Attachment Image URL
- Media
Action
Write
- Board
- Campaign
- Title
- Description
- Link
- Media Attachments
- Topics
- Featured
- Generate messages
- Workflow
Action
Write
- Email
  Required
Action
Search
- Id
  Required
Action
Search
- Id
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Oktopost

Oktopost is a B2B social engagement suite that supports modern data-driven organizations.

HelpHelp

Related categories

Social Media Marketing