Freshdesk + Nifty

Freshdesk + Nifty integrations

Create tasks in Nifty from new tickets in Freshdesk

Streamline your customer service and project management with this workflow. When a new ticket is submitted in Freshdesk, it creates a corresponding task in Nifty, ensuring you don't miss any customer issues that need resolution. Save time and improve customer satisfaction by managing your tickets and tasks seamlessly.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create TaskCreates a new task.
ActionWrite

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More things you can do with Freshdesk and Nifty

Discover other triggers and actions you can use with Freshdesk and Nifty

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Project
  Required
Trigger
Polling
Try It
- Type
Trigger
Polling
Try It
- Project
  Required
Trigger
Polling
Try It
- Project
  Required
- Status
- Task
  Required
Trigger
Polling
Try It
- Project
  Required
Trigger
Polling
Try It
- Project
  Required
- Status
Trigger
Polling
Try It
- Project
  Required
- Name
  Required
- Content
- Members
Action
Write
- Project
  Required
- Content
  Required
- Send as Bot
Action
Write
- Name
  Required
- Portfolio
- Template Category
- Admins
- Team Members
- Guests
- Public to the portfolio
  Required
Action
Write
- Name
  Required
- Members
Action
Write
- Project
  Required
- Name
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Project
  Required
Trigger
Polling
Try It
- Project
  Required
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
New Portfolio
Triggers when a new portfolio is created.
Trigger
Polling
Try It
- Project
  Required
Trigger
Polling
Try It
New User
Triggers when a new user is invited.
Trigger
Polling
Try It
- Name
  Required
- Color
Action
Write
- Project
  Required
- Name
  Required
- Start
  Required
- End
  Required
Action
Write
- Status
- Task
  Required
- Name
  Required
- Assignees
Action
Write
- Project
  Required
- Status
  Required
- Add the task at the top of the list
- Name
  Required
- Description
- Task List
- Tags
- Assignees
- Due Date
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Nifty

Nifty helps you communicate with your team members and manage your projects — all in one place. Project management has never been easier, fun, and more efficient.

Learn moreLearn moreHelpHelp

Related categories

Project Management