Freshdesk + Lark

Send direct messages in Lark when new tickets are created in Freshdesk

Improve your customer support response time with this efficient workflow. When a new ticket is received in Freshdesk, a direct message is instantly sent through Lark, helping your team address customer queries swiftly. This integration enhances communication within your team, resulting in faster resolution of customer issues.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send Direct Message (As User)
Send a direct message to another user using the sending user's identity
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
- Channel IDRequired
Trigger
Instant
Try It
- App token (Found in Base URL)Required
- Table IDRequired
Action
Write
- Select FolderRequired
- Doc NameRequired
Action
Write
- Folder NameRequired
- Folder TokenRequired
Action
Write
- Chat IDRequired
- User IDRequired
Action
Write
- Receiver IDRequired
- ContentRequired
Action
Write
- Channel IDRequired
- ContentRequired
Action
Write
- Calendar IDRequired
- Event IDRequired
- Updated Summary
- Updated Description
- Updated Start Time
- Updated End Time
- Updated Timezon
Action
Write
- Key WordRequired
Action
Search
- Calendar IDRequired
- Key WordRequired
Action
Search
- Channel NameRequired
Action
Search
- Key WordRequired
Action
Search
- GUIDRequired
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- Channel IDRequired
Trigger
Instant
Try It
- App Token (Found in Base URL)Required
- Table IDRequired
- Record IDRequired
Action
Write
- Parent Folder TokenRequired
- New Folder NameRequired
Action
Write
- SummaryRequired
- DescriptionRequired
- Due (Unix Time in millisecond)Required
- AssigneeRequired
Action
Write
- Calendar IDRequired
- Event SummaryRequired
- DescriptionRequired
- Start TimeRequired
- End TimeRequired
- Time Zone
Action
Write
- Receiver IDRequired
- Message ContentRequired
Action
Write
- Channel IDRequired
- Message ContentRequired
Action
Write
- GUIDRequired
- SummaryRequired
- DescriptionRequired
- DueRequired
Action
Write
- Key WordRequired
Action
Search
- Key WordRequired
Action
Search
- Key WordRequired
Action
Search
- Is Completed
Action
Search
- Email or Username
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Lark

Lark is the next-generation collaboration suite that enables teams to do their best work together. It integrates messaging, video conferencing, schedule management, collaborative documents, email and a variety of workplace applications into a single, mobile-first platform.

Related categories

Productivity

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Send bot group messages in Lark for new tickets in Freshdesk

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Freshdesk + Lark

Send direct messages in Lark when new tickets are created in Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

Receive Message in Lark Group Chat

Create New Base Table Record

Create New Lark Document

Create Lark Sheet

Invite User to Lark Group Chat

Send Direct Message (As Bot)

Send Message to Lark Group Chat (As Bot)

Update Lark Calendar Event

Search Lark Base

Search Lark Calendar Event

Search Group Chat in Lark

Search Lark Slides

Search Task by GUID

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

New User Added to a Group Chat

Update Base Table Record

Create New Lark Folder

Create New Lark Task

Create New Lark Calendar Event

Send Direct Message (As User)

Send Message to Lark Group Chat (As User)

Update Existing Lark Task

Search Lark Docs

Search Lark File

Search Lark Sheets

Search Lark Task by Complete Status

Search Users in Lark

About Freshdesk

Related categories

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