Freshdesk + Lark

Freshdesk + Lark integrations

Send direct messages in Lark when new tickets are created in Freshdesk

Improve your customer support response time with this efficient workflow. When a new ticket is received in Freshdesk, a direct message is instantly sent through Lark, helping your team address customer queries swiftly. This integration enhances communication within your team, resulting in faster resolution of customer issues.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send Direct Message (As User)Send a direct message to another user using the sending user's identity
ActionWrite

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More things you can do with Freshdesk and Lark

Discover other triggers and actions you can use with Freshdesk and Lark

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Channel ID
  Required
Trigger
Instant
Try It
- App token (Found in Base URL)
  Required
- Table ID
  Required
Action
Write
- Select Folder
  Required
- Doc Name
  Required
Action
Write
- Folder Name
  Required
- Folder Token
  Required
Action
Write
- Chat ID
  Required
- User ID
  Required
Action
Write
- Receiver ID
  Required
- Content
  Required
Action
Write
- Channel ID
  Required
- Content
  Required
Action
Write
- Calendar ID
  Required
- Event ID
  Required
- Updated Summary
- Updated Description
- Updated Start Time
- Updated End Time
- Updated Timezon
Action
Write
- Key Word
  Required
Action
Search
- Calendar ID
  Required
- Key Word
  Required
Action
Search
- Channel Name
  Required
Action
Search
- Key Word
  Required
Action
Search
- GUID
  Required
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Channel ID
  Required
Trigger
Instant
Try It
- App Token (Found in Base URL)
  Required
- Table ID
  Required
- Record ID
  Required
Action
Write
- Parent Folder Token
  Required
- New Folder Name
  Required
Action
Write
- Summary
  Required
- Description
  Required
- Due (Unix Time in millisecond)
  Required
- Assignee
  Required
Action
Write
- Calendar ID
  Required
- Event Summary
  Required
- Description
  Required
- Start Time
  Required
- End Time
  Required
- Time Zone
Action
Write
- Receiver ID
  Required
- Message Content
  Required
Action
Write
- Channel ID
  Required
- Message Content
  Required
Action
Write
- GUID
  Required
- Summary
  Required
- Description
  Required
- Due
  Required
Action
Write
- Key Word
  Required
Action
Search
- Key Word
  Required
Action
Search
- Key Word
  Required
Action
Search
- Is Completed
Action
Search
- Email or Username
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Lark

Lark is the next-generation collaboration suite that enables teams to do their best work together. It integrates messaging, video conferencing, schedule management, collaborative documents, email and a variety of workplace applications into a single, mobile-first platform.

HelpHelp

Related categories

Productivity

Related Zap Templates

Send bot group messages in Lark for new tickets in Freshdesk

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