It's important to catch new inquiries via your site's forms and respond to them as soon as possible. Setting up this integration can help with that. From then on, it will send all new requests coming in from a GetSiteControl widget and copy their information to Freshdesk, creating tickets for each so your support team can handle them all.
How this GetSiteControl-Freshdesk integration works
- Someone new fills out a GetSiteControl form on your website (Contact, Subscribe, or Survey widget)
- Zapier creates a new ticket in Freshdesk
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Triggers when a new customer is created.
Allows you to create a Company entry in Freshdesk.
Triggers when a Note is added to a Ticket.
Create a ticket in Freshdesk for your domain.
Triggers when there is a new ticket is created in Freshdesk.
Allows you to create a User/Customer in Freshdesk for your support domain.
New form submission from subscribe, contact, or survey widgets.
Add Private or Public notes to a Freshdesk Support Ticket.
Triggers when a Ticket is updated.
Create a new Forum Topic on Freshdesk Forums.