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Freshdesk + Getsitecontrol

Create Freshdesk tickets from new GetSiteControl form submissions

It's important to catch new inquiries via your site's forms and respond to them as soon as possible. Setting up this integration can help with that. From then on, it will send all new requests coming in from a GetSiteControl widget and copy their information to Freshdesk, creating tickets for each so your support team can handle them all.

It's important to catch new inquiries via your site's forms and respond to them as soon as possible. Setting up this integration can help with that. From then on, it will send all new requests coming in from a GetSiteControl widget and copy their information to Freshdesk, creating tickets for each so your support team can handle them all.

  1. When this happens...
    GetsitecontrolGetsitecontrol
    New Submission

    Triggers when there's a new form submission.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • SiteRequired

    • WidgetRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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getsitecontrol logo
getsitecontrol logo

About Getsitecontrol

Getsitecontrol is a website popup builder for ecommerce. It’s designed to help merchants promote special offers, upsell and cross-sell products, collect emails, conduct surveys, prevent cart abandonment — all without having to hire a developer.
Learn moreHelp

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