Freshdesk + Froged

Freshdesk + Froged integrations

Create new Freshdesk tickets when conversations are tagged in Froged

When a conversation is tagged in Froged, this workflow ensures you never miss a customer query by instantly creating a ticket in Freshdesk. It streamlines your customer service process, making sure all tagged conversations in Froged are promptly addressed as tickets within your Freshdesk platform. This automation enriches your customer support, saving time and enhancing responsiveness.

When this happens...
Conversation TaggedTriggers when a conversation is tagged.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Froged and Freshdesk

Discover other triggers and actions you can use with Froged and Freshdesk

- Tag Name
Trigger
Instant
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New Contact Created
Triggers when a new contact with email is created.
Trigger
Instant
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Contact Starts Conversation
Triggers when a new conversation is created.
Trigger
Instant
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- User ID
- Email
- Tag Name
  Required
Action
Write
- User ID
- Email
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

Contact Unsubscribed
Triggers when a contact unsubscribes from Froged emails.
Trigger
Instant
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- Tag Name
Trigger
Instant
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- User ID
- Email
Action
Write
- User ID
- Email
- Select Event
  Required
- Url
- Referrer
- Title
- UserAgent
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Froged

Froged is a messaging platform that combines modern live chat, in-app messenger, knowledge base, user behavior tracking, and email automation.

HelpHelp

Related categories

Customer Support