Firebase / Firestore + Freshdesk

Firebase / Firestore + Freshdesk integrations

Create tickets in Freshdesk for new documents within a firestore collection in Firebase / Firestore

Create a hassle-free customer service experience with this workflow that reacts to new documents added in your Firebase / Firestore collection by generating a ticket in Freshdesk. This way, every new document entry in Firebase / Firestore immediately results in a Freshdesk ticket creation, ensuring swift handling and resolution of issues. Your customer support becomes as efficient as your database updates while ensuring no customer query ever falls through the cracks.

When this happens...
New Document Within a Firestore CollectionTriggers when a Structured Query returns new documents within a Cloud Firestore collection.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Firebase / Firestore and Freshdesk

Discover other triggers and actions you can use with Firebase / Firestore and Freshdesk

- Path
  Required
- Order
- Location of newest objects
Trigger
Polling
Try It
- Path
  Required
- Convert Numerics
- NewId
- Data
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Collection
  Required
- Query
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Collection
  Required
Trigger
Polling
Try It
- Collection
  Required
- Convert Numerics
- Document ID
- Data
Action
Write
- Path
  Required
- Child key
  Required
- Search value
  Required
- Wrap search value in quotes
- Location of best match
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Firebase / Firestore

Firebase Realtime Database and Google Cloud Firestore are flexible databases that give you the ability to easily store and sync app data at global scale.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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