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DreamApply + Freshdesk

DreamApply + Freshdesk

DreamApply + Freshdesk integrations

Generate support tickets in Freshdesk when new DreamApply applications are flagged

When a new application is flagged, this Zap automatically generates a support ticket in Freshdesk for further review. The ticket includes relevant details from the flagged application, ensuring that the admissions team has all necessary information at their fingertips. This automated process streamlines the review workflow, allowing for quicker resolution of potential issues and maintaining the integrity of the admissions process.

  1. When this happens...
     Application Was Flagged
     Application Was Flagged
    Application Was FlaggedTriggers when an application flag was added to an application. A flag is whatever piece of information that is set, often by admission staff, to place applications into various categories.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketCreate a ticket in Freshdesk for your domain.
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More things you can do with DreamApply and Freshdesk

Discover other triggers and actions you can use with DreamApply and Freshdesk

  • DreamApply triggers, actions, and search
    Applicant Registered

    Triggers when a new applicant has registered (on their own). This is separate from an applicant being imported or entered by an advisor/agent.

    Trigger
    Polling
    Try It
  • DreamApply triggers, actions, and search
    Application Was Created

    Triggers when an application is created (either fresh, or by cloning an older application).

    Trigger
    Polling
    Try It
  • DreamApply triggers, actions, and search
    Application Was Re-Submitted

    Triggers when an application is re-submitted (after being submitted and reopened before). This may trigger multiple times as applications can be reopened and re-submitted by applicants at will. Note that there is a separate trigger for catching just the first-time submitted applications.

    Trigger
    Polling
    Try It
    • Flag
    Trigger
    Polling
    Try It
  • DreamApply triggers, actions, and search
    Applicant Requested to Be Forgotten

    Triggers when an applicant presses the button to request their data to be removed from the system, according to the GDPR right to be forgotten.

    Trigger
    Polling
    Try It
    • Flag
    Trigger
    Polling
    Try It
  • DreamApply triggers, actions, and search
    Application Was Submitted

    Triggers when an application is submitted for the first time. Note that there is a separate trigger for re-submitted applications.

    Trigger
    Polling
    Try It
  • DreamApply triggers, actions, and search
    Course Was Added to Application

    Triggers when a priority (course, programme) was added to an application. This happens in conjunction with a new application being created, but it may also happen separately when the applicant decides to add another priority.

    Trigger
    Polling
    Try It
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About DreamApply
DreamApply is a next generation digital admissions and marketing solution used by hundreds of universities and other education institutions worldwide.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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