Connect Dialpad and ChatGPT (OpenAI) to power AI-driven automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Dialpad with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.

Add your action

An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).

You’re connected!

Zapier seamlessly connects Dialpad and ChatGPT (OpenAI), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Call States
  Required
Trigger
Instant
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Message
- Images
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Model
  Required
- Analysis Type
  Required
- Info_1
Action
Write
- User Message
  Required
- Model
  Required
- Use Latest Stable Version
- Memory Key
- User Name
- Assistant Name
- Assistant Instructions
- Max Tokens
- Temperature
- Top P
- Info_2
Action
Write

- Text to Be Classified
  Required
- Categories
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Text to embed
  Required
- Model
- Dimensions
- Encoding format
Action
Write

- File
  Required
- Prompt
- Response Format
- Timestamp Granularity
- Language of the Audio
- Temperature
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Prompt
  Required
- Model
- User
Action
Write
- Text to Be Summarized
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- File
  Required
- Prompt
- Response Format
- Temperature
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Filename To Search For
  Required
- File_purpose_to_search_for
Action
Search
- Video
  Required
Action
Search
- Filename To Search For
  Required
- File_purpose_to_search_for
- File
  Required
- Purpose
Action
Search or write

- Message_content_permission
- SMS direction
  Required
Trigger
Instant
Try It
Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write
- Message
- Image
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Info_1
- Max Tokens
- Model
  Required
- Temperature
Action
Write
- Copy
- Moderation Model
  Required
- Text to be classified
- Images to Moderate
Action
Write
- Model
  Required
- User Message
  Required
- Instructions
- Info_2
- Use Prompt Template
- Images
- File_clarification
- Files
- Max Tokens
- Tool Choice
- Parallel Tool Calls
- Max Tool Calls
- Tools
- Response Format
- Advanced_warning
- Memory Key
- Prompt Cache Key
- Safety Identifier
- Metadata
Action
Write
- Image
  Required
- Mask
- Prompt
  Required
- Model
- End user ID
Action
Write
- Prompt
  Required
- Model
- Duration (seconds)
- Resolution
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Info_1
- Info_2
- Model
  Required
- Prompt
  Required
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info_1
- Info_2
- Model
  Required
- Text
  Required
- Voice
  Required
- Response_format
- Speed
Action
Write
- Recipient Name
  Required
- Recipient Email
  Required
- From Name
  Required
- Email Prompt
  Required
- Tone
  Required
- Body Type
  Required
- Info_3
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Conversation ID
  Required
Action
Search
- Response ID
  Required
Action
Search
- Query
  Required
- Documents
  Required
Action
Search

For AI agents & developers

Use Dialpad and ChatGPT (OpenAI) with AI agents and code

Beyond Zap workflows. Call Dialpad and ChatGPT (OpenAI) actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Dialpad and ChatGPT (OpenAI) actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

API Request (Beta)
Analyze Images

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Dialpad and ChatGPT (OpenAI) actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* dialpad / chatgpt action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Dialpad and ChatGPT (OpenAI)

Track call sentiment for personalized follow-ups.

When a call state changes in Dialpad—such as ending a call—Zapier can automatically analyze the sentiment of the call transcript using ChatGPT. This provides business owners with insights into customer emotions, helping them personalize follow-ups or address potential issues, thereby improving customer satisfaction.

Business Owner

Try it

Streamline call-to-email follow-ups.

When a new call is made in Dialpad, Zapier can trigger ChatGPT to draft a follow-up email summarizing key points or agreements from the call. This saves sales teams time in drafting emails while ensuring quick and personalized communication, which can boost conversion rates.

Sales Ops

Try it

Learn how to automate Dialpad on the Zapier blog

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

Make work flow with AI

Level up your Dialpad to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Dialpad + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and ChatGPT (OpenAI)

What are the main functionalities of the Dialpad and ChatGPT integration?

Our Dialpad and ChatGPT integration allows users to automate responses and generate conversational interactions directly from within Dialpad. With specific triggers, such as receiving a new call or message, ChatGPT can respond with intelligent actions like summarizing calls or generating automatic replies.

How can I set up a trigger for new calls in Dialpad using ChatGPT?

To set up a trigger for new calls in Dialpad with ChatGPT, navigate to your integration settings and select 'New Call' as the trigger event. From there, you can customize what action ChatGPT should take, such as summarizing the call content or generating a follow-up email draft.

Is it possible to use previous chat summaries as triggers in our workflow?

Yes, you can use previous chat summaries as triggers within your workflow. This allows for seamless continuation of conversation threads, enabling ChatGPT to analyze historical data and respond accordingly during ongoing interactions in Dialpad.

What kind of actions can be automated when integrating these platforms?

When integrating Dialpad with ChatGPT, various actions can be automated such as sending instant responses to voice mails, generating detailed call transcripts, and creating scheduled follow-ups based on conversation analysis.

Can I customize the responses generated by ChatGPT for specific triggers in Dialpad?

Absolutely! Our system allows customization of responses generated by ChatGPT based on specific triggers in Dialpad. You can tailor these automated messages to suit different scenarios or customer inquiries.

How does the integration handle multiple simultaneous triggers from different users?

The integration is designed to efficiently manage multiple simultaneous triggers from different users by queuing tasks appropriately and ensuring that each inquiry receives an individualized response from ChatGPT without delay.

What happens if there's an error during a triggered action between Dialpad and ChatGPT?

In case of an error during a triggered action between these platforms, our system will log details of the error and attempt retries automatically. Additionally, we provide notifications so you are always informed about any disruptions.

About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

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Related categories

Phone & SMS

About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.