Connect dailypoint and Placetel to power AI-driven automation

Removes a flag from a guest profile. Use this to clear resolved flags — e.g. removing a "Complaint Open" flag after service recovery is complete, or clearing a temporary tag after processing.

Returns an AI-generated natural-language summary of a guest profile. The snapshot is a pre-written human-readable briefing that includes stay history, preferences, loyalty status, and key insights — ideal for pre-arrival briefings or quick guest overviews. Unlike "Get Full Profile" which returns structured data fields, this returns a narrative text summary ready to present to hotel staff.

Returns the guest preferences and interests stored in their Central Profile — dietary requirements, room preferences, hobbies, and other personal preferences. Essential for pre-arrival briefings and personalisation use cases.

Returns the complete Central Profile for a guest — all personal details, contact information, addresses, loyalty status, VIP level, and optionally AI-enriched data. This is the most comprehensive profile endpoint. Use "Find Profile" to search by name/email first, then this to get the full record. Supports lookup by Customer Master ID or GUID.

Returns detailed revenue breakdown for a specific stay — room revenue, F&B spend, spa charges, minibar, and other ancillary revenue items. Use this to understand guest spending patterns, support upsell decisions, or build revenue reports.

Returns PAST and CURRENT stays (checked-in or checked-out) for a guest, including arrival/departure dates, room details, and revenue. Use this for stay history and spending analysis. For FUTURE bookings that have not yet arrived, use "Get Reservations" instead. Set PropertyId to 0 or leave empty to search across all properties.

Returns the complete list of available flag definitions configured in dailypoint, including each flag's name and Value ID. ALWAYS call this before "Add Flag to Profile" or "Remove Flag From Profile" — the user will refer to flags by name (e.g. "VIP", "Meetings"), but the API needs the numeric Value ID. Call this without a filter to get ALL flags, then match the user's request to the closest flag name (users may use approximate names like "Meeting" instead of "Meetings" or "VIP" instead of "VIP Guest").

Searches for guest profiles and returns a list of matches. Use this when you need to FIND a guest by name, email, or member number but do not yet have their Customer Master ID. Returns basic profile data. For the complete Central Profile with all details, use "Get Full Profile" after finding the Customer Master ID. Search priority: CustomerMasterId → MemberNumber/Username → Firstname/Lastname/Email → general search.

Triggers when a call is hung up.

Creates a contact for later use

Send a fax to number

Finds a contact by its phonenumber

Updates an existing guest profile in dailypoint. Requires a known Customer Master ID — will fail if the profile does not exist. Only sends the fields you provide; omitted fields are left unchanged. Use "Find Profile" first to look up the Customer Master ID. If you are unsure whether the guest exists, use "Create or Update Profile" instead.

Validates a voucher code and checks whether it can be redeemed for a given revenue amount and currency. Returns the voucher status, remaining balance, and eligibility. Use this at point of sale or check-in before attempting a redemption.

Returns loyalty membership details for a guest, including level, points, stay count, revenue, and membership status.

Returns FUTURE reservations and bookings for a guest, including arrival/departure dates, room type, rate code, and booking status. Use this for pre-arrival briefings, VIP arrival monitoring, or to check upcoming stays. For PAST stay history with revenue data, use "Get Stays" instead.

Returns guest questionnaire reviews and feedback within a date range. Use this to retrieve complaint history, satisfaction scores, and feedback data for service recovery workflows, pre-arrival briefings, or quality management reporting.

Returns all vouchers associated with a guest profile by their Customer Master ID. Use this to see what vouchers a guest has (active, redeemed, expired). To validate a specific voucher CODE before redemption, use "Check Voucher" instead.

Returns all properties (hotels) configured in this dailypoint instance with their Property IDs and names. Use this to look up the correct Property ID when another action requires one — e.g. before calling "Get Guests in House", "New Check-In" trigger, or "Get Stays". The user can say "check who is in house at the Grand Hotel" and the AI uses this list to resolve "Grand Hotel" to its numeric Property ID.

Triggers when a call is accepted.

Triggers when a new call is coming in.

Triggers when a new outbound call is placed.

Initiates a call

Send a SMS to recipient

FInds a SipUser