chargewood + Freshdesk
chargewood + Freshdesk
Add new Freshdesk tickets to matching chargewood disputes
A customer who is about to dispute a charge usually writes in first, and that ticket is the clearest record of what they were told and when. With this Zap in place, when a new Freshdesk ticket arrives, chargewood is automatically checked for an open dispute belonging to that customer and the ticket is filed against it as supporting evidence for you to confirm. The conversation is attached to the dispute on the day it happens, so nobody has to reconstruct a customer's history from memory a month later.
- When this happens...New TicketTriggers when there is a new ticket is created in Freshdesk.
- automatically do this...Find a DisputeLooks for an open dispute matching a transaction, an order number or a customer β so a Zap can decide whether what just happened is worth sending.
- then do this!Add Supporting Record to a DisputeSends something from one of your other tools β a support thread, a delivery confirmation, a usage record β to Chargewood, where it is matched to the dispute it belongs to and held for you to confirm.
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with Freshdesk and chargewood
Discover other triggers and actions you can use with Freshdesk and chargewood
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
