Canny + Freshdesk

Canny + Freshdesk integrations

Create tickets in Freshdesk for new posts in Canny

Boost your customer service efficiency with this workflow. When a new post is created in Canny, it will generate a support ticket in Freshdesk instantly. This smooth interplay between Canny and Freshdesk ensures you never miss out on addressing any customer posts, enhancing your response time and customer satisfaction levels.

When this happens...
New PostTriggers when a new post is created.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Canny and Freshdesk

Discover other triggers and actions you can use with Canny and Freshdesk

- Board
Trigger
Instant
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- Board
Trigger
Instant
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- Board
Trigger
Instant
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- Author ID
  Required
- Internal
- Post ID
  Required
- Value
  Required
Action
Write
- Author ID
  Required
- Board ID
  Required
- Title
  Required
- Details
  Required
Action
Write

- Post ID
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Board
Trigger
Instant
Try It
- Board
Trigger
Instant
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- Post ID
  Required
- Changer ID
  Required
- Should Notify Voters?
  Required
- Status
  Required
Action
Write
- Email
- Name
  Required
- User ID
- id
Action
Write
- Feedback ID
  Required
- Feedback Body
  Required
- Feedback Type
  Required
- Source
- Source URL
- Author ID
  Required
- Author Name
  Required
- Author Email
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Canny

Canny is a user feedback tool that lets you keep track of all of your user feedback in one organized place.

Learn moreLearn moreHelpHelp

Related categories

Product Management

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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