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Create integrations between Burst SMS and Zendesk to automate any workflow

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How Zapier works

Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.

A trigger is where automation begins

A trigger is an event that starts your Zap. Say you want to receive an email every time someone fills in a Facebook form—the trigger would be "new Facebook lead.
A trigger is the event that kicks off your automated workflow.

Now it's time for action

An action is the event an automation performs after it is triggered. Say you want to send a Slack message any time you receive a Facebook lead—the action would be "send a Slack message.
An action is the event that your automated workflow performs when triggered.

And that's it! You've just created a Zap.

A Zap is an automated workflow—consisting of a trigger and one or more actions—that connects your apps.
Triggers and actions are the main components of every automated workflow.

Connect Burst SMS and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

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With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Burst SMS triggers, actions, and search

    Link Hit

    Triggers when a recipient clicks on Burst SMS Short URL.

    Trigger
    Instant
    Try It
  • Burst SMS triggers, actions, and search

    SMS Received to Inbox

    Triggers when there's a new messages found in your SMS Inbox. Will also automatically detect an email address in the message and return this in the response.

    Trigger
    Scheduled
    Try It
  • Burst SMS triggers, actions, and search

    SMS Sent

    Triggers when an SMS is sent. (WARNING: Do not use this trigger with the Send SMS Action for Burst SMS as this will cause a loop).

    Trigger
    Scheduled
    Try It
    • Message IDRequired

    Action
    Write
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burst-sms logo

About Burst SMS

Burst SMS is an online text messaging application. Use our API to integrate text message alerts into your work flows. Great for CRM automation systems, notifications and authentication.
Learn more

Related categories

  • Phone & SMS
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