BaseLinker + Freshdesk

BaseLinker + Freshdesk integrations

Create tickets in Freshdesk when order statuses change in BaseLinker

Optimize your customer service efficiency with this seamless workflow. When an order status changes in BaseLinker, a corresponding ticket is generated in Freshdesk. This not only ensures real-time communication with your customers but also eliminates the need to manually monitor order updates. Improve your team's productivity and enhance your customer service experience with this easy automation.

When this happens...
Order Status ChangedTriggers when the status is changed on a order.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with BaseLinker and Freshdesk

Discover other triggers and actions you can use with BaseLinker and Freshdesk

New Invoice
Triggers when a new invoice is created.
Trigger
Instant
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- Order status
  Required
Trigger
Instant
Try It
- Order status
  Required
- Creation date (in unix time format)
- Currency symbol
- Payment method
- Cash on delivery
- Order is already paid?
- Buyer comments
- Seller comments
- Buyer e-mail address
- Buyer phone number
- Delivery method name
- Gross delivery price
- Delivery address - name and surname
- Delivery address - company
- Delivery address - street and number
- Delivery address - postcode
- Delivery address - city
- Delivery address - state
- Delivery address - country code (two-letter, e.g. EN)
- Pick-up point delivery - pick-up point identifier
- Pick-up point delivery - pick-up point name
- Pick-up point delivery - pick-up point address
- Pick-up point delivery - pick-up point postcode
- Pick-up point delivery - pick-up point city
- Billing details - name and surname
- Billing details - company
- Billing details - Vat Reg. no./tax number
- Billing details - street and house number
- Billing details - postcode
- Billing details - city
- Billing details - state
- Billing details - country code (two-letter, e.g. EN)
- Wants an invoice
- additional field 1
- additional field 2
- storage
- storage id
- product id
- variant id
- product name
  Required
- product sku
- product ean
- product attributes
- single item gross price
  Required
- VAT rate
- Quantity of pieces
  Required
- single item weight
Action
Write
- order id
  Required
- courier code
  Required
- package number
  Required
- pickup date
  Required
Action
Write
- order ID
  Required
Action
Write

- Order ID
  Required
- Status ID
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Order
Triggers when a new order is confirmed.
Trigger
Instant
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- order id
  Required
- series id
Action
Write
- order id
  Required
- payment done
  Required
- payment date
- payment comment
Action
Write
- Order ID
  Required
Action
Write
- Order ID
  Required
- admin comments
- user comments
- payment method
- payment method COD
- email
- phone
- user login
- delivery method
- delivery price
- delivery fullname
- delivery company
- delivery address
- delivery postcode
- delivery city
- delivery state
- delivery country code
- delivery point id
- delivery point name
- delivery point address
- delivery point postcode
- delivery point city
- invoice fullname
- invoice company
- invoice nip
- invoice address
- invoice postcode
- invoice city
- invoice state
- invoice country code
- want invoice
- extra field 1
- extra field 2
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About BaseLinker

BaseLinker is a cloud-based system integrating 1000+ marketplaces, stores, carriers, accounting and many more. Handle orders 10x faster!

Learn moreLearn moreHelpHelp

Related categories

eCommerce

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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Customer Support

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