AnywhereWorks + Freshdesk

AnywhereWorks + Freshdesk integrations

Get AnywhereWorks direct messages for new Freshdesk tickets

This integration helps you keep your support team informed about new incoming tickets from Freshdesk. After you set up this Zapier integration, it will send direct messages to designated members of your support team on AnywhereWorks when a new Freshdesk ticket is created.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send Direct MessageSend a direct message to a user.
ActionWrite

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More things you can do with Freshdesk and AnywhereWorks

Discover other triggers and actions you can use with Freshdesk and AnywhereWorks

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Content
  Required
- Type
  Required
Action
Write
- To User
  Required
- Message
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- To Stream
  Required
- Message
  Required
Action
Write

About AnywhereWorks

AnywhereWorks is an online platform that makes team collaboration and communication simple for your business. Built to empower teams to connect from anywhere, your team can collaborate via audio/video calls, status feed updates, group and 1:1 chats, and file sharing features.

HelpHelp

Related categories

Team Chat

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Related Zap Templates

Receive AnywhereWorks messages for new Freshdesk tickets

Related Zap Templates

Receive AnywhereWorks messages for new Freshdesk tickets