Help Scout

Get to know Help Scout

Dive into your support emails, and you'll quickly find some smart ways that Help Scout makes it easier to support your customers. There's simple keyboard shortcuts to help you jump between messages and functions: tap R to reply, J or K to jump to previous or next messages, N to add a note, and more. On the right sidebar, you'll see your customer's name, avatar, and other details Help Scout's picked up about them, along with a list of their previous conversations with your team.

Everything's right there so you can focus on reply to emails—but sometimes, you won't even have to write out a reply. There's a search box at the top where you can search through previous Help Scout conversations to see how you helped other users with the same problem. You can even use saved replies to answer common questions without having to type out a unique message every time. And if you get stuck, you can always add a tag for another team to check the message, or you can add a note and assign the conversation to another colleague who'd know how to answer the message. Or, if an email message comes into your personal email inbox, you can forward it to Help Scout and include text commands to tag the message, assign it to one of your colleagues, and more without even signing into Help Scout.

Curious how well you're doing at support? Help Scout can tell you that, too, from its Reports menu. There, you can see how many tickets your whole team has answered and what your average response time is, along with each individual team member's performance. Help Scout can include a little poll at the bottom of your emails so your customers can rate your support, and Help Scout will then give you a Happiness graph of how much people like your support responses. People can even leave a short comment along with their rating, so you can learn what you can improve or what you could do better.

If you don't already have a documentation library on your website, Help Scout can help you make one as well. Its Docs feature lets you quickly create a help desk that's easy for your customers to search through and find the articles that'll fix their problems without emailing your team. You can write in rich text, HTML, or Markdown, use custom CSS to make your Help Scout Docs look like the rest of your site, and collaborate with your team on documentation. It's even multi-lingual, so you can store multiple language versions of your documentation.

Customer support is more than just email and documentation—it's the time your team puts into solving your customers' problems. Help Scout will help you do the very best job you can at that by making email and documentation you can. It's a shared email inbox your team can use to solve your customers' problems together.

Do more with Help Scout

Zapier allows you to instantly connect Help Scout with 2,000+ apps to automate your work and find productivity super powers.

Connect to 2,000+ Apps
Integrate Google Sheets with Help Scout

Google Sheets

Google +1Google, Spreadsheets

1 Zap template

Integrate Slack with Help Scout

Slack

Team Chat

4 Zap templates

Integrate ScheduleOnce with Help Scout

ScheduleOnce

Scheduling & Booking
Integrate Trello with Help Scout

Trello

Project Management

4 Zap templates

Integrate Asana with Help Scout

Asana

Project Management

2 Zap templates

Integrate ActiveCampaign with Help Scout

ActiveCampaign

Marketing Automation

1 Zap template

Integrate Airtable with Help Scout

Airtable

Databases
Integrate Infusionsoft by Keap with Help Scout

Infusionsoft by Keap

Marketing Automation +1Marketing Automation, Premium

3 Zap templates

Integrate Gmail with Help Scout

Gmail

Email +1Email, Google

2 Zap templates

Integrate Gravity Forms with Help Scout

Gravity Forms

Forms & Surveys +1Forms & Surveys, WordPress

2 Zap templates

Integrate Intercom with Help Scout

Intercom

Customer Support

1 Zap template

Integrate Mailchimp with Help Scout

Mailchimp

Email Newsletters

2 Zap templates

Integrate Google Calendar with Help Scout

Google Calendar

Calendar +1Calendar, Google
Integrate Facebook Messenger with Help Scout

Facebook Messenger

Facebook +1Facebook, Social Media Marketing
Integrate Wufoo with Help Scout

Wufoo

Forms & Surveys

1 Zap template

Integrate Facebook Lead Ads with Help Scout

Facebook Lead Ads

Ads & Conversion +2Ads & Conversion, Facebook, Premium

1 Zap template

Integrate Pipedrive with Help Scout

Pipedrive

CRM (Customer Relationship Management)

1 Zap template

Integrate Facebook Pages with Help Scout

Facebook Pages

Facebook +1Facebook, Social Media Accounts
Integrate Stripe with Help Scout

Stripe

Payment Processing
Integrate Google Forms with Help Scout

Google Forms

Forms & Surveys +1Forms & Surveys, Google
Integrate Twilio with Help Scout

Twilio

Phone & SMS
Integrate Twitter with Help Scout

Twitter

Social Media Accounts

1 Zap template

Integrate Typeform with Help Scout

Typeform

Forms & Surveys
Integrate Podio with Help Scout

Podio

Project Management
Integrate Jira Software Server with Help Scout

Jira Software Server

Project Management
Integrate GitHub with Help Scout

GitHub

Developer Tools
Integrate Shopify with Help Scout

Shopify

eCommerce +1eCommerce, Premium

1 Zap template

Integrate Copper with Help Scout

Copper

CRM (Customer Relationship Management)
Integrate HubSpot with Help Scout

HubSpot

Marketing Automation

3 Zap templates

Integrate LiveChat with Help Scout

LiveChat

Customer Support
Integrate Close with Help Scout

Close

CRM (Customer Relationship Management)
Integrate JotForm with Help Scout

JotForm

Forms & Surveys
Integrate MySQL with Help Scout

MySQL

Databases +1Databases, Premium

1 Zap template

Integrate ClickUp with Help Scout

ClickUp

Project Management

1 Zap template

Integrate SurveyMonkey with Help Scout

SurveyMonkey

Forms & Surveys

2 Zap templates

Integrate Acuity Scheduling with Help Scout

Acuity Scheduling

Scheduling & Booking
Integrate Basecamp 3 with Help Scout

Basecamp 3

Project Management
Integrate Pivotal Tracker with Help Scout

Pivotal Tracker

Project Management
Integrate Wishpond with Help Scout

Wishpond

Website Builders
Integrate Calendly with Help Scout

Calendly

Scheduling & Booking
Integrate Jira Software Cloud with Help Scout

Jira Software Cloud

Project Management
Integrate Google Drive with Help Scout

Google Drive

File Management & Storage +1File Management & Storage, Google
Integrate Ontraport with Help Scout

Ontraport

Marketing Automation
Integrate Webflow with Help Scout

Webflow

Website Builders
Integrate Pushover with Help Scout

Pushover

Notifications

1 Zap template

Integrate ConvertKit with Help Scout

ConvertKit

Drip Emails
Integrate Productboard with Help Scout

Productboard

Product Management
Integrate Delighted with Help Scout

Delighted

Forms & Surveys
Integrate MoonClerk with Help Scout

MoonClerk

Payment Processing

1 Zap template

Integrate RingCentral with Help Scout

RingCentral

Phone & SMS
Integrate Wrike with Help Scout

Wrike

Project Management
Integrate Paperform with Help Scout

Paperform

Forms & Surveys

1 Zap template

Integrate Zendesk with Help Scout

Zendesk

Customer Support +1Customer Support, Premium
Integrate Smartsheet with Help Scout

Smartsheet

Spreadsheets
Integrate Basecamp 2 with Help Scout

Basecamp 2

Project Management
Integrate PagerDuty with Help Scout

PagerDuty

Server Monitoring
Integrate Geckoboard with Help Scout

Geckoboard

Dashboards
Integrate Todoist with Help Scout

Todoist

Task Management

1 Zap template

Integrate Coda with Help Scout

Coda

Documents
Integrate Drift with Help Scout

Drift

Customer Support
Integrate Salesforce with Help Scout

Salesforce

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Process Street with Help Scout

Process Street

Product Management

1 Zap template

Integrate Highrise with Help Scout

Highrise

CRM (Customer Relationship Management)
Integrate Teamwork with Help Scout

Teamwork

Project Management
Integrate Cyfe with Help Scout

Cyfe

Dashboards

1 Zap template

Integrate Kajabi with Help Scout

Kajabi

eCommerce
Integrate Autopilot with Help Scout

Autopilot

Marketing Automation
Integrate YouCanBook.Me with Help Scout

YouCanBook.Me

Scheduling & Booking
Integrate Dropbox with Help Scout

Dropbox

File Management & Storage
Integrate ClickFunnels with Help Scout

ClickFunnels

Marketing Automation
Integrate Streak with Help Scout

Streak

CRM (Customer Relationship Management)
Integrate Magento with Help Scout

Magento

eCommerce +1eCommerce, Premium
Integrate BigCommerce with Help Scout

BigCommerce

eCommerce +1eCommerce, Premium
Integrate Zengine with Help Scout

Zengine

App Builder

1 Zap template

Integrate Squarespace with Help Scout

Squarespace

Forms & Surveys
Integrate Agile CRM with Help Scout

Agile CRM

CRM (Customer Relationship Management)
Integrate Microsoft Teams with Help Scout

Microsoft Teams

Microsoft +1Microsoft, Team Chat
Integrate Harvest with Help Scout

Harvest

Time Tracking Software
Integrate Appcues with Help Scout

Appcues

Product Management
Integrate Microsoft Excel with Help Scout

Microsoft Excel

Microsoft +1Microsoft, Spreadsheets
Integrate ChatBot with Help Scout

ChatBot

Customer Support
Integrate Salesmachine with Help Scout

Salesmachine

CRM (Customer Relationship Management)

1 Zap template

Integrate Toggl with Help Scout

Toggl

Time Tracking Software
Integrate Bonjoro with Help Scout

Bonjoro

Customer Appreciation
Integrate Spiro with Help Scout

Spiro

CRM (Customer Relationship Management)
Integrate Evernote with Help Scout

Evernote

Notes
Integrate Xero with Help Scout

Xero

Accounting +1Accounting, Premium
Integrate FreshBooks Classic with Help Scout

FreshBooks Classic

Accounting
Integrate SamCart with Help Scout

SamCart

eCommerce

1 Zap template

Integrate SugarCRM 6.2-5 with Help Scout

SugarCRM 6.2-5

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Zoho CRM with Help Scout

Zoho CRM

CRM (Customer Relationship Management) +2CRM (Customer Relationship Management), Premium, Zoho
Integrate Olark with Help Scout

Olark

Customer Support

1 Zap template

Integrate Google Contacts with Help Scout

Google Contacts

Contact Management +1Contact Management, Google
Integrate Google Docs with Help Scout

Google Docs

Documents +1Documents, Google
Integrate Microsoft Office 365 with Help Scout

Microsoft Office 365

Email +1Email, Microsoft
Integrate Mandrill with Help Scout

Mandrill

Transactional Email
Integrate OnePageCRM with Help Scout

OnePageCRM

CRM (Customer Relationship Management)
Integrate Shippo with Help Scout

Shippo

eCommerce
Integrate Paymo with Help Scout

Paymo

Project Management
Integrate QuickBooks Online with Help Scout

QuickBooks Online

Accounting +1Accounting, Premium
Integrate ClickSend SMS with Help Scout

ClickSend SMS

Phone & SMS
Integrate Aha! with Help Scout

Aha!

Product Management
Integrate Active Collab with Help Scout

Active Collab

Project Management
Integrate Instagram with Help Scout

Instagram

Facebook +1Facebook, Social Media Accounts
Integrate PayPal with Help Scout

PayPal

Payment Processing +1Payment Processing, Premium
Integrate Campaign Monitor with Help Scout

Campaign Monitor

Email Newsletters
Integrate Pipefy with Help Scout

Pipefy

Project Management
Integrate SQL Server with Help Scout

SQL Server

Databases +1Databases, Premium
Integrate PostgreSQL with Help Scout

PostgreSQL

Databases +1Databases, Premium
Integrate Formidable Forms with Help Scout

Formidable Forms

Forms & Surveys +1Forms & Surveys, WordPress
Integrate Dialpad with Help Scout

Dialpad

Phone & SMS

1 Zap template

Integrate GatherUp with Help Scout

GatherUp

Forms & Surveys

2 Zap templates

Integrate Promoter.io with Help Scout

Promoter.io

Forms & Surveys
Integrate Freshdesk with Help Scout

Freshdesk

Customer Support
Integrate Google Analytics with Help Scout

Google Analytics

Ads & Conversion +1Ads & Conversion, Google
Integrate ShipStation with Help Scout

ShipStation

eCommerce
Integrate Reddit with Help Scout

Reddit

Social Media Accounts
Integrate SurveyGizmo with Help Scout

SurveyGizmo

Forms & Surveys

1 Zap template

Integrate Caspio Cloud Database with Help Scout

Caspio Cloud Database

Databases
Integrate ManyChat with Help Scout

ManyChat

Social Media Marketing
Integrate LiquidPlanner with Help Scout

LiquidPlanner

Project Management

1 Zap template

Integrate Mailparser with Help Scout

Mailparser

Email

1 Zap template

Integrate Azure DevOps with Help Scout

Azure DevOps

Developer Tools +1Developer Tools, Microsoft
Integrate Proposify with Help Scout

Proposify

Proposal & Invoice Management
Integrate Docparser with Help Scout

Docparser

Documents
Integrate Customer.io with Help Scout

Customer.io

Marketing Automation
Integrate Toky with Help Scout

Toky

Phone & SMS
Integrate Facebook Groups with Help Scout

Facebook Groups

Facebook +1Facebook, Social Media Accounts
Integrate Ninja Forms with Help Scout

Ninja Forms

Forms & Surveys +1Forms & Surveys, WordPress
Integrate WebinarJam / EverWebinar with Help Scout

WebinarJam / EverWebinar

Webinars
Integrate Google Hangouts Chat with Help Scout

Google Hangouts Chat

Google +1Google, Team Chat
Integrate Databox with Help Scout

Databox

Dashboards
Integrate Flowdock with Help Scout

Flowdock

Team Chat

1 Zap template

Integrate ProdPad with Help Scout

ProdPad

Product Management
Integrate AskNicely with Help Scout

AskNicely

Forms & Surveys
Integrate Vitally with Help Scout

Vitally

CRM (Customer Relationship Management)
Integrate MonkeyLearn with Help Scout

MonkeyLearn

Analytics
Integrate Stella Connect with Help Scout

Stella Connect

Beta +1Beta, Forms & Surveys

1 Zap template

Integrate Things with Help Scout

Things

Task Management
Integrate Formsite with Help Scout

Formsite

Forms & Surveys
Integrate Zoho Invoice with Help Scout

Zoho Invoice

Proposal & Invoice Management +1Proposal & Invoice Management, Zoho
Integrate Twist with Help Scout

Twist

Team Chat
Integrate Nimble with Help Scout

Nimble

CRM (Customer Relationship Management)
Integrate PayKickstart with Help Scout

PayKickstart

eCommerce

1 Zap template

Integrate BugHerd with Help Scout

BugHerd

Developer Tools
Integrate SatisMeter with Help Scout

SatisMeter

Forms & Surveys

1 Zap template

Integrate Planview Leankit with Help Scout

Planview Leankit

Project Management
Integrate Glip with Help Scout

Glip

Team Chat
Integrate Zendesk Sell with Help Scout

Zendesk Sell

CRM (Customer Relationship Management)
Integrate Axosoft with Help Scout

Axosoft

Project Management
Integrate Desk with Help Scout

Desk

Customer Support
Integrate Eventbrite with Help Scout

Eventbrite

Event Management
Integrate Leadpages with Help Scout

Leadpages

Forms & Surveys
Integrate WPForms with Help Scout

WPForms

Forms & Surveys +1Forms & Surveys, WordPress
Integrate Marketo with Help Scout

Marketo

Marketing Automation +1Marketing Automation, Premium
Integrate Nutshell with Help Scout

Nutshell

CRM (Customer Relationship Management)
Integrate Mixpanel with Help Scout

Mixpanel

Ads & Conversion
Integrate Datadog with Help Scout

Datadog

Server Monitoring
Integrate Wootric with Help Scout

Wootric

Forms & Surveys
Integrate Salesmate with Help Scout

Salesmate

CRM (Customer Relationship Management)
Integrate Zoho Desk with Help Scout

Zoho Desk

Customer Support +1Customer Support, Zoho
Integrate WooCommerce with Help Scout

WooCommerce

eCommerce +1eCommerce, WordPress
Integrate Unbounce with Help Scout

Unbounce

Forms & Surveys
Integrate Insightly with Help Scout

Insightly

CRM (Customer Relationship Management)
Integrate Mailgun with Help Scout

Mailgun

Transactional Email
Integrate Instapage with Help Scout

Instapage

Forms & Surveys
Integrate Zoho Forms with Help Scout

Zoho Forms

Forms & Surveys +1Forms & Surveys, Zoho
Integrate SharpSpring with Help Scout

SharpSpring

Marketing Automation
Integrate BambooHR with Help Scout

BambooHR

HR Talent & Recruitment +1HR Talent & Recruitment, Premium
Integrate Redmine with Help Scout

Redmine

Project Management
Integrate Hootsuite with Help Scout

Hootsuite

Social Media Marketing
Integrate GetSiteControl with Help Scout

GetSiteControl

Forms & Surveys

1 Zap template

Integrate Appbot with Help Scout

Appbot

Reviews
Integrate PandaDoc with Help Scout

PandaDoc

Documents
Integrate Thrive Themes with Help Scout

Thrive Themes

Website Builders
Integrate Kintone with Help Scout

Kintone

App Builder
Integrate Google Tasks with Help Scout

Google Tasks

Google +1Google, Task Management
Integrate AWeber with Help Scout

AWeber

Email Newsletters
Integrate Constant Contact with Help Scout

Constant Contact

Email Newsletters
Integrate SendGrid with Help Scout

SendGrid

Transactional Email
Integrate Mighty Networks with Help Scout

Mighty Networks

Website Builders
Integrate Book Like A Boss with Help Scout

Book Like A Boss

Scheduling & Booking
Integrate Klick-Tipp with Help Scout

Klick-Tipp

Marketing Automation
Integrate Jira Service Desk with Help Scout

Jira Service Desk

Customer Support
Integrate Mattermost with Help Scout

Mattermost

Team Chat
Integrate KiSSFLOW with Help Scout

KiSSFLOW

Product Management
Integrate Klipfolio with Help Scout

Klipfolio

Dashboards
Integrate WHMCS with Help Scout

WHMCS

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Retently with Help Scout

Retently

Forms & Surveys
Integrate Revamp CRM with Help Scout

Revamp CRM

CRM (Customer Relationship Management)

1 Zap template

Integrate Dovetail with Help Scout

Dovetail

Project Management
Integrate Recurly with Help Scout

Recurly

eCommerce +1eCommerce, Payment Processing
Integrate TimeHero with Help Scout

TimeHero

Project Management
Integrate Thinkific with Help Scout

Thinkific

Online Courses
Integrate monday.com with Help Scout

monday.com

Project Management
Integrate Google Cloud Print with Help Scout

Google Cloud Print

Devices +1Devices, Google
Integrate OmniFocus with Help Scout

OmniFocus

Task Management
Integrate Formstack Documents with Help Scout

Formstack Documents

Documents
Integrate Pardot with Help Scout

Pardot

Marketing Automation +1Marketing Automation, Premium
Integrate Google My Business with Help Scout

Google My Business

Google +1Google, Website Builders
Integrate Sumo with Help Scout

Sumo

Ads & Conversion
Integrate Sendy with Help Scout

Sendy

Email Newsletters
Integrate Amazon Seller Central with Help Scout

Amazon Seller Central

Amazon +2Amazon, eCommerce, Premium
Integrate Pure Chat with Help Scout

Pure Chat

Customer Support
Integrate Omnisend with Help Scout

Omnisend

Marketing Automation
Integrate Capsule CRM with Help Scout

Capsule CRM

CRM (Customer Relationship Management)
Integrate Salesflare with Help Scout

Salesflare

CRM (Customer Relationship Management)
Integrate PipelineDeals with Help Scout

PipelineDeals

CRM (Customer Relationship Management)
Integrate AWS Lambda with Help Scout

AWS Lambda

Amazon +2Amazon, Developer Tools, Premium
Integrate Crisp with Help Scout

Crisp

Customer Support
Integrate Memberful with Help Scout

Memberful

eCommerce

1 Zap template

Integrate Quip with Help Scout

Quip

Documents
Integrate Zoho Analytics with Help Scout

Zoho Analytics

Analytics +1Analytics, Zoho
Integrate Solve CRM with Help Scout

Solve CRM

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate ClientSuccess with Help Scout

ClientSuccess

CRM (Customer Relationship Management)
Integrate Kanban Tool with Help Scout

Kanban Tool

Project Management
Integrate Google Ads with Help Scout

Google Ads

Ads & Conversion +2Ads & Conversion, Google, Premium
Integrate Plecto with Help Scout

Plecto

Dashboards
Integrate Groove with Help Scout

Groove

Customer Support
Integrate ContactUs.com with Help Scout

ContactUs.com

Forms & Surveys

1 Zap template

Integrate Flock with Help Scout

Flock

Team Chat
Integrate Textline with Help Scout

Textline

Customer Support
Integrate Beacon with Help Scout

Beacon

Beta +1Beta, CRM (Customer Relationship Management)
Integrate Privy with Help Scout

Privy

eCommerce
Integrate Any.do with Help Scout

Any.do

Task Management
Integrate OneDrive with Help Scout

OneDrive

File Management & Storage +1File Management & Storage, Microsoft
Integrate GetResponse with Help Scout

GetResponse

Email Newsletters +2Email Newsletters, Marketing Automation, Webinars
Integrate DocuSign with Help Scout

DocuSign

Signatures
Integrate Firebase / Firestore with Help Scout

Firebase / Firestore

Databases
Integrate Facebook Offline Conversions with Help Scout

Facebook Offline Conversions

Ads & Conversion +1Ads & Conversion, Facebook
Integrate Gumroad with Help Scout

Gumroad

eCommerce
Integrate Box with Help Scout

Box

File Management & Storage
Integrate Pushbullet with Help Scout

Pushbullet

Notifications

Screenshots

Help Scout Alternatives

See All

Zendesk

Customer Support +1Customer Support, Premium

Freshdesk

Customer Support

Tender Support

Customer Support

Desk

Customer Support

Help Scout Updates

New for Our Help Scout Integration: Watch for Assigned Conversations