Help Scout

Help Scout + Basecamp 2 Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Basecamp 2, with as many as 89 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Basecamp 2 and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Calendar Event on a Project

Triggers when a new event is added to a project.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Topic

Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).

Create Calendar Event on Project

Creates a new calendar event on a specific project.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Basecamp 2 lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.

See Basecamp 2 Integrations