Zendesk + MonkeyLearn
Add tags to new Zendesk tickets based on MonkeyLearn Keyword Extraction
Want to save precious time for your customer support team and automate support ticket tagging? Once set up, this integration will automate ticket tagging based on MonkeyLearn Keywords Extractor. Every time a new ticket arrives in your Zendesk account, MonkeyLearn will Extract the most relevant keywords from the content (subject + body) to automatically tag the ticket.
Want to save precious time for your customer support team and automate support ticket tagging? Once set up, this integration will automate ticket tagging based on MonkeyLearn Keywords Extractor. Every time a new ticket arrives in your Zendesk account, MonkeyLearn will Extract the most relevant keywords from the content (subject + body) to automatically tag the ticket.
- When this happens...New Ticket
Triggers when a new ticket is added to a view.
- automatically do this...Extract Text
Extracts data from text and does other transformations. Eg: find keywords, clean up emails, etc.
- then do this...Find a Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
- then do this!Add Tag(s) to Ticket
Add one or more tags to an existing ticket.
- Free forever for core features
- 14 day trial for premium features & apps
